Where’s my £500

[Patrickbradley]

I placed and order for a monthly contract phone and paid £500 upfront

Since This I have had no update if it was approved 

yet it’s took £500 from my bank account

[Schockwave · Accepted solution]

Hello @Patrickbradley ,

Welcome to the community,

When did you place the order? Have you checked your spam/junk folder?

You would otherwise have to ring customer service, as we have no idea who you are and have no account access.

You will probably find that it is not actually taken from your account but they also need to know you have the funds to pay, and if the order did not go through you would get your money back.