Where’s my order?

[Anamari03]

I ordered a new phone nearly 10 days ago as I’ve moved from o2 to ee. No update on when it’s going to be delivered. I’ve tried to call multiple times on different numbers but no help/answer

[Ali_A]

Hi @Anamari03 

Welcome to the Community, and great to hear you're joining us! 

How did you place your order?
If you have an order confirmation reference, you can track your order on our Track Your Order page.
 

Alternatively you can call EE where a guide can track the location of your order. 
Contact Us | Help & Support | EE

Ali

[Anamari03]

I ordered on the ee website. I’ve tried to track on the app with my order number but keeps saying “tracking times out”
Sent from my iPhone

[KT108]

Exactly the same....Joke thinking of cancelling😞

[Ali_A]

@Anamari03  & @KT108 

Have you received any email saying the order is on hold and asking to call in?

I'd recommend calling the customer service team to check if the order has completed correctly. 

Ali 

[KT108]

There has been absolutely no contact from them whatsoever only  the confirmation of my order , if it was incorrectly completed surely they would of contacted me saying there was an issue and not send an order confirmation ???

[Ali_A]

@KT108 

What is the make/model, size and colour of the device you ordered? 

And which day did you receive the order confirmation? 

Ali 

[KT108]

S25 Black, 5th of February I received my confirmation 

[Anamari03]

The email says it will let me know when it’s been dispatched but haven’t had any back. I’ve tried to call multiple times on differed numbers for ee but it hasn’t been helpful or no answer
Sent from my iPhone

[Ali_A]

Thanks @KT108 

Which memory size did you order? 

Ali