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Re: Cancelling an order

Sarah767
Explorer

‎26-03-2026 11:59 AM

Dear EE

I haven't used the new sim yet but I have changed my mind and don't want to switch provider. What should I do? 

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1 REPLY 1
Alex_H
EE Community Support Team

‎26-03-2026 02:15 PM

Hi @Sarah767,

Thanks for visiting the EE Community

Are you currently with EE and are in the process of moving away? Or are you with another company and had started the move to EE? 

If you are joining us but no longer want to, you would be best to get in contact with us so your order and any number transfer you may have setup can be cancelled. 

If you had setup to move from us to a different provider but no longer wish to I would recommend contacting that provider to cancel the order with them.

Alex

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