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Order Reference Number Confusion

KLA81
Visitor

‎16-03-2026 10:43 AM

I placed an order for an upgrade iphone last Wednesday 11th March. 
I have received an email with the order reference number beginning xko.

However when I try to ascertain the status of the order, the response is that the order number is not recognised ?

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎16-03-2026 01:05 PM

Hi @KLA81 

If order tracking is not working then you'll need to speak to EE CS on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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