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Lowey033
Investigator
Investigator

‎07-04-2026 04:27 PM

I ordered a phone through ee on Wednesday it says there was an issue with the card manufacturer so I re ordered I still have not hadnt my first payment back and no update on the phone in which I bought on Friday afternoon ? It’s now Tuesday 

with no contact from EE

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎07-04-2026 05:12 PM

@Lowey033  check your bank as it might say it pending which means it wasn’t taken.  If it was taken you’ll be refunded within 7-10 days excluding bank holidays. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Lowey033
Investigator
Investigator
In response to Chris_B

‎07-04-2026 05:17 PM

It is still in pending but I have only had a confirmation of order from ee it’s pretty strange to hear no update 5 days after an order has been placed don’t you think ?

0 Helpful
Lowey033
Investigator
Investigator
In response to Lowey033

‎07-04-2026 05:17 PM

Tried calling ee but all the prompts have nothing to do with my query 

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Lowey033

‎07-04-2026 05:26 PM

@Lowey033  Then you select the closest option to your query.  

if it says pending, then it’s not been taken.  Your bank will remove the pending status in around 7 days. 

What did you order ?  If it was a phone what phone ? Colour ? storage size ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful