Contract

[Lowey033]

I ordered a phone through ee on Wednesday it says there was an issue with the card manufacturer so I re ordered I still have not hadnt my first payment back and no update on the phone in which I bought on Friday afternoon ? It’s now Tuesday 

with no contact from EE

[Chris_B]

@Lowey033  check your bank as it might say it pending which means it wasn’t taken.  If it was taken you’ll be refunded within 7-10 days excluding bank holidays. 

[Lowey033]

It is still in pending but I have only had a confirmation of order from ee it’s pretty strange to hear no update 5 days after an order has been placed don’t you think ?

[Lowey033]

Tried calling ee but all the prompts have nothing to do with my query 

[Chris_B]

@Lowey033  Then you select the closest option to your query.  

if it says pending, then it’s not been taken.  Your bank will remove the pending status in around 7 days. 

What did you order ?  If it was a phone what phone ? Colour ? storage size ? 

[Peter_W]

Welcome to the Community, @Lowey033.

Whilst there isn't a direct option on our phone system for these queries, if you follow the options for querying your bill, this will take you to our main customer care team.

If they're unable to help, you can ask to speak with web sales, who are our dedicated team for any queries linked with online orders.

Peter