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New phone order

Kazzielou11
Explorer

‎04-05-2026 04:13 PM

Hi, I ordered a phone on Saturday, I know deliveries etc do not take place on a weekend but I am unable to use the order tracker as it is saying my order ref is invalid. Is this normal ?

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎04-05-2026 05:25 PM

Hi @Kazzielou11 

It may not be processed yet. 

If order tracking is not working then you'll need to speak to EE CS on 150.

You should download the DPD app as well.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Peter_W
EE Community Support Team

‎04-05-2026 05:42 PM

Welcome to the Community, @Kazzielou11 😊

What model of phone did you go for here, including the colour and storage version?

Peter

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Kazzielou11
Explorer
In response to Peter_W

‎04-05-2026 07:02 PM

Hi, thank you! 

I purchased the iPhone 17 Pro 256GB Deep Blue.

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Kazzielou11
Explorer
In response to Northerner

‎04-05-2026 07:03 PM

No problem, thank you!

I was unsure if it’s late due to bank holidays, however last time this happened I had issues so just wanted to make sure.

 

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