New phone order

[Kazzielou11]

Hi, I ordered a phone on Saturday, I know deliveries etc do not take place on a weekend but I am unable to use the order tracker as it is saying my order ref is invalid. Is this normal ?

[Northerner]

Hi @Kazzielou11 

It may not be processed yet. 

If order tracking is not working then you'll need to speak to EE CS on 150.

You should download the DPD app as well.

Thanks 

[Peter_W]

Welcome to the Community, @Kazzielou11 😊

What model of phone did you go for here, including the colour and storage version?

Peter

[Kazzielou11]

Hi, thank you! 

I purchased the iPhone 17 Pro 256GB Deep Blue.

[Kazzielou11]

No problem, thank you!

I was unsure if it’s late due to bank holidays, however last time this happened I had issues so just wanted to make sure.

[Ali_A · Accepted solution]

Thanks for confirming the details @Kazzielou11 

Looking at the order history for iPhone 17 Pro 256GB Deep Blue , stock guidance while placing the order on the 2nd May was: "Now in stock (Expect despatch within 1 day) "

Which means now the Bank Holliday is over you should receive this shortly. 
You should also now be able to track your order on our Track Your Order page.

However, if you haven't done so already I would recommend downloading the DPD app, so that soon as this device is ready to be shipped you will be notified with the tracking details.

Hope this helps! 

Ali