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Mihajlo24
Visitor

‎25-04-2026 12:46 PM

Hi,

I ordered 17 pro max 1 tb cosmic orange 3 days ago and still no update.I checked with ee online chat before yesterday,and they say its processed but still cant track ,just recive confirmation order ref number starting with xs.....

When i should expected pls?

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎25-04-2026 02:30 PM

Hi @Mihajlo24 

You'll need to keep checking EE order tracking as you have mentioned.

Alternatively speak to EE CS on 150. 

There is no account access on these forums.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Peter_W
EE Community Support Team

‎25-04-2026 03:58 PM

Welcome to the Community, @Mihajlo24 

We're currently recommending up to 7 days for delivery on this version of the 17 Pro Max, so fingers crossed you should see an update soon.

Keep an eye on the tracker like @Northerner mentioned here, and also once this is ready to go you'll get a text from DPD with the tracking details at their end, too.

Peter

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