order not updatedmoey took

[janrats6891]

hi placed an order for iphone 16e took money from my account no updated or nothing cant get though on phone when will i found out about my order if not gone though when will i get my money back took 30 pound out

[Debbie_G · Accepted solution]

Hi @janrats6891.

Welcome to the community.

If a payment has been taken but you haven't received any confirmation or updates, it's worth checking your Junk or Spam folder in case any emails have been filtered there.

As we don't have access to customer accounts on the community, please give our customer support team a call. They will be able to check the status of your order and provide an update.

Debbie