Warning Fake iPhone Handsets Being Delivered by DPD

[grahamgallacher]

My husband has had an Apple Iphone 16 delivered by DPD. We both didnt want the Iphone and agreed with, what we thought, was EE correspondance, to return the Iphone. So We got a message on Whats app showing a barcode to hand over to the post office, to print out a label to place on our returns parcel. We discovered afterwards that it was a fake address, a scamster, that we have sent the parcel to instead of EE. We were supposed to send this iphone 16 to EE, instead the iphone is getting sent to some scammer in Birmingham. I am really stressed out over this and worried sick about it. What do i do? The police is coming round to see us on Wednesday, today is Tuesday. Can anyone help us on this situation??? 

[Katie_B]

Hello @grahamgallacher. 

Thanks for coming here. 

I'm so sorry to hear this has happened and will do my best to help. 

How did you report your return? did you call?

Speak soon, 

Katie

[Lvathompson]

Did you have any luck? 🙂 same thing has happened to my husband and EE didn’t uphold the complaint and basically suggested he must have swapped the phone himself?! They didn’t even look into DPD only the image of it being delivered but it wasn’t obvious at the time the package had been tampered with. £2500 to pay for a 24 month contract without a phone. 😩

[Chris_B]

@Lvathompson  not the same thing at all,  the OP got an iPhone  but didn’t return it back to EE they fell for what’s app message and returned it to the scammers address.     

 You didn’t receive a genuine iPhone as the item got swapped out in shipping for a fake.  

[Lvathompson]

Oh I see I judged based on the name of the post. Thanks