I was awaiting a parcel i was told it would be ID checked it was for a new mobile device being delivered by DPD,
i had it sent to mine and not my partnertrs for this reason , then DPD say its gonna be a PIN , whiuch i could have easily given my partner as im in work on the day of the delivery so she could reciev it at her property, any ways , the delivery driver stated to my brother he would be back later that day , he never cam back , EE said they will try again , they never did, i checked the tracking around dinner time and it said its been requested to be returned to the consigner (in this case EE). i rang DPD they checked it was put through just shy of an hour before withouit any information or warning , i spoe to every EE team i could , they all tried to help but essentially said the same , only Sales can sort this for you , they refused to speak to me as i have to wait for the device to be returned. so they wont even cancel the return process or send me out a new device. i never even reived the dfevice or a refund for the delivery amount , i was waiting on this phone to have it for he weekend , the door was answered by my younger sibling howvere the delivery driver did not give him a chance to phone me before walking off with the parcel ( for the PIN).
can someon please assit me cause this has been incredibly stressful and the best EE can do for this mistake and misinformation is knock £10 of my bill...... and wont even cancel the return request or send another out
