Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57570 Views
  • 122 replies
  • 15 Helpful

ordered upgrade not arrived

EEI ordered an upgrade on 13/4/23, received confirmation email saying likely 48hr delivery. Nothing since! no text or email update Tried the order tracker which says it cant be used just now. Tried phoning and get the same automated non answer that a...

Discounted absuerd in my bank account

Good afternoon ... I made a purchase of a sansung s23 ultra 5g ... with entry in the value of 30 pauds and in the promotion the monthly value is 73.90 for 2 years in the plan .. came discounted in my bank account value absurd value of 273 pouds ... I...

Vcolle by Visitor
  • 361 Views
  • 2 replies
  • 2 Helpful

Insurance claim

I made an insurance claim which was accepted with my new mobile device delivery date being today. I had a confirmation email that my claim had been accepted, also saying that I will recieve information regarding my delivery. I haven't heard anymore! ...

Emmchap11 by Investigator
  • 854 Views
  • 7 replies
  • 0 Helpful

Router delivery

Hi I’ve been waiting 9 days for my router still not received how can I see what’s happening I called EE last night they said it was with Royal Mail Bristol and should be with me today still no sign of it 

Upgrade

hi there,I ordered an upgrade on Monday and was told it would arrive yesterday. I haven't receive a notification from dpd and nothing has arrived. Will it arrive today?

Izzie3 by Visitor
  • 268 Views
  • 1 replies
  • 1 Helpful

New sim card

When should my new SIM card arrive? It’s been nearly a week since I ordered it. 

Sassy70 by Explorer
  • 332 Views
  • 3 replies
  • 0 Helpful