Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42736 Views
  • 92 replies
  • 12 Helpful

Resolved! Siamand

I am only looking for sim contact 

Siamand by Visitor
  • 340 Views
  • 1 replies
  • 1 Helpful

PS5 delivery time

Ordered a PS5 through my account last Wednesday 29/06. EE said it has left their warehouse when i spoke to them 05/07. Does anyone know roughly how long it will take to get to me from DPD? Many Thanks.

arronb86 by Visitor
  • 310 Views
  • 1 replies
  • 0 Helpful

Order delivery

Hi I have ordered an Apple keyboard on 15th of June and I still haven't received any update on it. I tried to check in the order tracking but it shows nothing.

kiran331 by Visitor
  • 360 Views
  • 1 replies
  • 0 Helpful

DPD returned phone to EE

DPD have returned my upgrade to EE. tried calling customer support but no idea what it would be under to re arrange redelivery as the options when I cal 150 doesn’t say delivery.  

Add to plan ps5

I’ve tried to add a ps5 to my plan and it’s says it gone through and I’ve had a confirmation email but it says my account is £10 in credit which is what I had to pay up front for the ps5

Trade in final warning

Hi i sent my phone back on 27.06.2022 have the tracking number it was delivered to crew on 29.06.2022 on 03.07.2022 I have a final warning. I did accidently request another return pack but sent phone back before the 2nd pack arrived I have the ime of...

Failed credit check

Hi all I have just paid a large amount for an iPhone 13 and failed the credit check how long before I get a refund 

Jamcon by Visitor
  • 464 Views
  • 1 replies
  • 1 Helpful

New Contract

Hi i have a contract mobile phone and i will like to make a new one to buy a laptop .But when i try it s saying you cannot add another device to ur account anyone can help pls

Florinn by Visitor
  • 379 Views
  • 1 replies
  • 2 Helpful