Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51729 Views
  • 117 replies
  • 15 Helpful

iPhone 14 pro max delivery

Hi order the white iPhone 14 pro max on the 17th November 2022. Is there any update on how long this will take to deliver. I wasn’t aware or informed by the EE representative that these where on pre order so I am not happy about that. 

Delivery

I placed an order on 22nd November for iPhone 14 Pro max was told 14 days for dispatch!! Raised a chat on 13th Dec as item still hadn't arrived and no up date to be told delivery on 20th Dec .. still nothing can some one please help as this is a Chri...

Josef2 by Investigator
  • 551 Views
  • 10 replies
  • 1 Helpful

Order date: 3 Dec 2022

Order number: xxxxxxxxxxxx Order date: 3 Dec 2022, no information order Status 

anasira by Visitor
  • 242 Views
  • 1 replies
  • 0 Helpful

Compra negada,mas não devolveram meu dinheiro

I tried to purchase a cell phone account per month..they charged £30, but it said that the purchase was not possible..but the money was deducted..I would like to know how I can get my money back.

Cello by Visitor
  • 233 Views
  • 1 replies
  • 0 Helpful

Cancellation on 14th day.

I'm on my 14th day cooling off period and I have filled in the online returns form to send the phone back. Will this be OK or does the phone have to be physically returned back to ee within 14 days?

SIM

Does anyone know how I can contact a customer service person . Ordered SIM 5 days ago. Still not arrived and need to cancel with current network by tomorrow 

KarenW84 by Visitor
  • 228 Views
  • 1 replies
  • 0 Helpful

Text about out of stop order

Hi, I received this text and I just wanted to double check it's legitimate as I didn't receive any email about it. The order number is correct.'Hi from EE. The device you ordered is out of stock, so we've cancelled your order [order number]. We'll he...

Upgrade

I’m still waiting for my upgrade?