Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56384 Views
  • 118 replies
  • 15 Helpful

Order

I received a text 'EE' saying  Hi from EE. We've sent you an important email about your order XK0xxxxxxxxx. Please check your email for the latest update. But I have no email?  [Mod edit: Please do not post order numbers on the public board. Thanks!]

Ashleyy88 by Investigator
  • 423 Views
  • 5 replies
  • 2 Helpful

Resolved! Can’t visit shop

Every time I try to login to view customer deals, it keeps telling me I need to link an EE device or join the community. Tried joining community so I can order an EE device but still no luck. Just keeps taking me back to the same screen to link an ac...

Phone upgrade

Hi there,I've upgraded my phone to the oppo n2 find flip.I haven't recieved any delivery update as my new plan has started today.Is there a date the new phones are being sent out?

complaint

Does anyone have any advice.  I called and was offered a deal which was great.  Signed T&C's. When i received the phone it was not the phone mentioned on the call.  I was told that I had agreed to the phone on the T&C's (yes my error).  I was advised...

Resolved! Nreal Air Glasses

Rrying to purchase the nreal air glasses and need to join the community or have a phone either  ee

Resolved! Sim card

Ordered a SIM card on Sunday and it still hasn’t come 

Returning new phone

HelloI recently upgraded to the new Samsung S23 as part of a pay monthly deal. As part of the upgrade I planned to return my previous phone to get a discounted rate.So I've ran through the returns procedure and the last text from EE said we'd be in t...

Aks7000 by Explorer
  • 397 Views
  • 3 replies
  • 3 Helpful

Resolved! Where is my order - Apple Watch SE

Hi,I ordered at 11.30am yesterday, and other than an email to say order confirmed, no other texts/emails.The new number for the watch appears on my account, but nothing else and no tracking information comes up.

Pay as you go

Hi I’m new to ee and I have recently just bought my partner a pay as you go sim and I have not received confirmation but the money has been taken out my bank is there any explanation for this please Thankyou Brandon