Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62409 Views
  • 120 replies
  • 15 Helpful

Resolved! Have I been scammed

Hi IHave received a call yesterday and got approved for 2 new phones which are supposed to come today but have not received any email confirmation or anything and I have paid 50 upfront is this legit?

Missing items

I have just received my delivery of my phone. I was told the sim card would be delivered with this, there is no sim card in this delivery.

Hard credit search for a 1 month SIM only tarrif

Can somebody please help me understand why EE want to carry out a hard credit search for a 1 month SIM only tarrif with spend cap set to zero? The help thing on the order page says it so they can get to know about "you". Why though?

Your Orders Page

 Hi, I’m wondering what the ‘Your Orders’ page on the app is supposed to look like? The way it looks currently has lead me to believe that someone has ordered a bunch of stuff on my account. I don’t know if this is what it is supposed to look like on...

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Oven1 by Visitor
  • 372 Views
  • 1 replies
  • 3 Helpful

Dpd delivery or not

Not having experienced this before but extremley upset i was awaiting delivery of my daughters new iphone 11 to which i paid ectra for sunday express delivery .i waited watching the tracker till hour slot over noticing it only two roads away from my ...