Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 68318 Views
  • 120 replies
  • 15 Helpful

iPhone 15 Pro Max Natural 256GB

I recently upgraded to the 15 Pro Max, on the phone I was told it would be dispatched in 7 days - when should I expect a delivery date or dispatch date on my tracking?

ch47m_ by Explorer
  • 528 Views
  • 2 replies
  • 0 Helpful

Don’t bother ordering

Pre order placed on 06/10/2023. Item is now released and has been for a while. Do I have my order? NO. People at EE promise big things and you get nothing. Do not trust them. They have given me either incorrect information or someone lied. Either way...

Peterb14 by Established Contributor
  • 768 Views
  • 4 replies
  • 0 Helpful

Resolved! iPhone 15 pro max white

Just a quick question. Ordered theb iphone 15 pro max white 256gb six weeks ago and not had the weekly update this week and seen some people mention they didn’t get one and not long after got the dpd text. Can I hope to soon get the text or will I ju...

TabbyEJ by Established Contributor
  • 695 Views
  • 3 replies
  • 0 Helpful

Apple watch ordered - no tracking number received yet!

Hi - Please helpI ordered an apple series 9 watch on 9/11/23 and have only received the xko number. Nothing else since. There are no orders showing on my account and no information available to me when I try order tracking. I have no tracking number ...

bernic by Explorer
  • 527 Views
  • 2 replies
  • 1 Helpful

Pre order

Hi where is the conformation email

Hendrin by Visitor
  • 384 Views
  • 1 replies
  • 1 Helpful

No photo ID

Help I haven’t got any form of photo but I’m awaiting an upgrade phone being delivered by DPD can my Son who has a provisional driving licence with his photo on it accept it on my behalf,he has the same surname has me.

Google promotion with Pixel 8 Pro

I tried to claim the watch even though my order was a day late, didn't work"Unfortunately, the item has not been purchased within the promotional period. The latest date to qualify for this promotion was the 16th October."Just thought I'd try.