Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57216 Views
  • 122 replies
  • 15 Helpful

Phone

Hello , I ordered a iphone 14 pro max yesterday and I’ve not had a email saying it’s out for delivery, but I had a text this morning saying ‘ Hi from the EE Fraud Team. If the device you receive isn't the same as the one you ordered, please call us o...

MyaJadex by Explorer
  • 655 Views
  • 2 replies
  • 4 Helpful

Resolved! Google ear pods

I have just recieved my upgrade of a Google pixel 7. When I chose this phone it was partly because it came with free ear pods. The ear pods have not arrived and they are not listed on the delivery note. Has anyone else had this problem

Claremd by Visitor
  • 490 Views
  • 1 replies
  • 3 Helpful

Resolved! Nreal Air

Hey, I've tried to see if I can purchase these on both the EE store and the EE app. Unfortunately the page doesn't load. I was wondering if these are still available to purchase through EE

Karrlie by Visitor
  • 839 Views
  • 1 replies
  • 2 Helpful

how to I make an online order with EE?

I seem to have difficulty logging on or ordering online via the site with EE. For me to join I need an EE sim or account. I also cannot check out any devices that I would want to order. even LiveChat is busy. can anyone help me?

kza9397 by Visitor
  • 676 Views
  • 3 replies
  • 0 Helpful

Resolved! Direct debit

Hi, i ordered an phone and setup auto debit last week. But then i cancelled my order and after two days i got a letter from EE which says I'll be debited from my account regarding the order.. Will my account debited even after cancelling the order? W...

Upgrade

I am looking to upgrade I keep getting messages saying I can upgrade for free but it's now saying I have to pay £73