Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61732 Views
  • 118 replies
  • 15 Helpful

Information on purchased PS5

Ref - xkoxxxxxxxxx Just purchased this PS5 as an add on and was wondering if it's the disk or digital version  [Mod edit: Please do not post order numbers on the public board. Thanks!]

Order

Hi, I’ve made a order on 28th July for a contract but I haven’t had no other emails and I can’t track it! And I can’t seem to find the live chat part 

my device

i ordered for an iphone last friday but the driver missed me, can i change my delivery address?

khaphiie by Explorer
  • 439 Views
  • 4 replies
  • 0 Helpful

Order

Hello, I placed an order today and got a successful order email through I want to make sure it’s gone through and it’ll be delivered.It was a IPhone 14 pro max. Thankyou.

Balice by Visitor
  • 333 Views
  • 1 replies
  • 0 Helpful

Orders

Hello . I just would like to find out where is my orders?

Siwyrypin by Investigator
  • 311 Views
  • 1 replies
  • 1 Helpful

New to EE

Hi i want to join EE.. i want to get a sim card and a phone. 

Resolved! iPhone 14plus query

On the page that gives the details of my upgrades its has an offer for iphone 14 plus, this says its £38.17 instead of £50.17 but when I select the costs that equal to £50.17 it doesn't change to the offer price. It says 'upto £288 off with trade-in'...

SN34 by Visitor
  • 406 Views
  • 1 replies
  • 1 Helpful

Resolved! Upgrade questions

Quick question because I always think of  what I want to ask when I’m nowhere near a  EE shopI have an upgrade anytime phone can, I was told yesterday that I can take it into a store and they will send it off for me. So can I upgrade online and then ...

_bitter90s_ by Established Contributor
  • 495 Views
  • 1 replies
  • 2 Helpful

Confused

Recently I paid for a contract phone and dpd was In charge of delivering it and I paid £10 for it to be delivered for the next day which is tomorrow but now it’s saying in their website that it will be delivered back to ee and that really **bleep** e...