Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55658 Views
  • 118 replies
  • 15 Helpful

New Product

Hi, I spoke to a lady on the phone today - she was from Inspired I think. I spoke to her about getting a new watch. She sent me a link with the terms and conditions etc. However, I have no idea when I’ll receive it. I’ve had no emails about it either...

Returned Phone - Charged £440

Hi. I have an annual upgrade contract and get the new iPhone Pro Max every year. This year delivery of the new phone took over a month, during this time I was receiving reminders to return the existing phone which I didn’t do until I got the new one ...

WFish1882 by Investigator
  • 550 Views
  • 1 replies
  • 0 Helpful

Received an open device

Hi,ive just had the new 2022 iPad delivered and I have received an opened / refurbished device!where do I stand? I cannot get through to anyone via phone and can no longer find the online chat button!

Resolved! SIM order

I have ordered for a sim on 11/2/2023. Still there is no email / sms for delivery. What can be done?regards,Wali

WaliBD by Investigator
  • 460 Views
  • 6 replies
  • 1 Helpful

Resolved! Wrong email

Good evening all, I have just signed up to be a ee customer and when chatting online to do all the paper work etc I've just realised I've put the wrong email/ missing letter in my email adress. So now worried that I've lost all conformation and what ...

Resolved! Xbox

Hi, I’ve just joined the ee community and I am trying to order Xbox series x on pay monthly. How do I go about this? 

Davey10 by Visitor
  • 318 Views
  • 1 replies
  • 0 Helpful