Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52544 Views
  • 117 replies
  • 15 Helpful

Opening hours

What hours is customer services open today they want more info of of me for my new phone order but I can’t give it to them because they keep saying there closed 

i ordered a iphone 14 no up front cost

one hour and 15 minutes asking why my bill was wrong i had to pay £85 to put my service on.....Hacked through the BT upgrade app.....I would recommend not to trust EE for a reliable service robbing me with no apology given just take your money and gi...

Poor Customer Service

What's happened to EE? Customer services used to be one of the best around. Now it seems they have people answering calls that don't know what they're doing, they have people in Sales that don't know the products they're selling and they just lie in ...

LeeMc83 by Investigator
  • 391 Views
  • 4 replies
  • 0 Helpful

Order

Hi I added a Xbox s series to my plan on the 18th of December but have not been sent a delivery date. Can anyone help

Alfiebug by Explorer
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  • 3 replies
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Oder meta quest 2

I'm waiting on my order of the meta quest 2 I ordered before Christmas   I've had order confirmation,  with tracking number for delivery but still nothing arrived .

Duane12 by Visitor
  • 282 Views
  • 1 replies
  • 0 Helpful

Hello

How do I order, when I try to buy something it sends me to add a device or join a community

Upgrade

Hello, My current contract is due to end on the 16th January 2023.I went through the process to upgrade but there were a few issues. The £30 upfront payment was taken but I haven’t received any confirmation. I still have a message on my account askin...

KimCass by Explorer
  • 308 Views
  • 4 replies
  • 0 Helpful

Resolved! I want to buy Nreal

It says I have to add a number or join the community to Able to buy Nreal….. 

iixzero by Investigator
  • 489 Views
  • 6 replies
  • 3 Helpful