Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58304 Views
  • 122 replies
  • 15 Helpful

Resolved! Returning an item that was shipped to store

I ordered an extra item on my account and had selected it to go to the nearest store. I had no communication as to expected delivery and I no longer want the item as it arrived too late for my husbands birthday. Can I return online or do I have to go...

Burney99 by Visitor
  • 352 Views
  • 1 replies
  • 0 Helpful

Order

Hy went is come my order xxxxxxxxxxx

Resolved! Pay as you go sim

Please can you please send me a pay as you go sim card. And add my Asda mobile number on it thanks. Daron salmon 32  [mod edit: please do not post personal information on the public board. Thanks!]

EE sim card

BT  recently changed me from BT to EE, I am unable to get a proper connection to my phone and the coverage was better with BT, EE said they would send me a new sim card, but never received it

pedar61 by Investigator
  • 304 Views
  • 1 replies
  • 1 Helpful

What’s happened to my order?

Last Tuesday I ordered and paid for an upgrade and received a confirmation email. However I cannot track the order and my account has a credit on it in the amount of the upfront payment for the new phone. What has happened to the order? Thanks 

Djr1969 by Visitor
  • 675 Views
  • 3 replies
  • 0 Helpful

Accessory delivery

I have ordered a Google pixel watch and Sony WH-1000XM4 Over Ear Headphones today I have received my confirmation numbers but it won't allow me to track the and nowhere does it say how long the delivery will take, any ideas? 

Phone

I ordered a phone before I don't know if its coming tomorrow 

Live chat

Im waiting to send a phone back

Kelt by Visitor
  • 770 Views
  • 10 replies
  • 0 Helpful