If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I placed an order sunday but still not heard anything
I thought sim only orders are meant to be dispatched within 48 hours. I ordered on the 22nd and haven't even had a confirmation of dispatch
Hi. I upgraded my phone and started a new contract last week. I did it all online and 5he phone was posted to the Chippenham branch. I was unable to collect as I have no valid ID. So the shop assistant said it would be posted back. What do I do now?
Waiting 5 days for my next day delivery and counting. Dpd have allegedly tried to deliver but their photo is for a house 3 miles away. EE are contractually required to sort the delivery but appear to think it is the customers job to chase DPD. If yo...
My new phone is supposed to be delivered to store today.I have had no text messages or emails from DPD at all. I thought I would check on the app and it was delivered to somewhere in Leicester. The delivery driver said it wasn't in a safe place (eerr...
My Ee app showing I have ordered a phone but I don't have any reference number. What should I do now?
Hi i applied in EE got declined and they credit to my account. Is there any chance i got a refund ?
Hi this is my order number just looking to know what’s going on with it xxxxxxxx [Mod note: please don't post order number as it's publicly visible]
Hello,I have ordered Samsung s8 ultra on EMI contract basis . I paid the upfront amount of 50£ as well but I didn’t receive any updates or email about order confirmation or reference number . Can you please help me with this ??
I want to upgrade my tablet plan, I went to upgrade online but they need to send a text to the tablet phone number to verify but I have lost the sim card, how can I upgrade with out the verification text?
