Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51753 Views
  • 117 replies
  • 15 Helpful

Resolved! IPhone 14 Pro Max still not delivered

Hello there, I received the following text from EE on Tuesday: Hi from EE. Your order XKxxxxxxxxxx is on the way. Find out more at care.ee.co.uk/_your_equipmentStill not heard from EE or DPD regarding delivery of my device, would someone be able to l...

Banksy6 by Explorer
  • 451 Views
  • 4 replies
  • 0 Helpful

Stock Enquiry

Can anyone tell me if the iphone 14 good as new in black is in stock? On the website its a big vague, says in stock but also low stock and when its gone its gone

Jay6565 by Investigator
  • 505 Views
  • 10 replies
  • 0 Helpful

Resolved! Iphone 14 Pro order

Hi, i upgraded over the phone on Sunday to an iphone 14 Pro, they said it will be 7-14 days before delivery but i havent received an order number nor an email confirming the upgrade. Will I get this once the phone has been dispatched?

Jade138 by Investigator
  • 369 Views
  • 2 replies
  • 1 Helpful

Upgrade

Hi I want to upgrade because it says I'm ready but it won't let me choose a new phone  

Tech add on

Hi I ordered a tech add on and paid the upfront cost.received a confirmation email and can see the cost for the plan on my account but have had no updates on delivery. can someone help?

Pg3271 by Visitor
  • 237 Views
  • 1 replies
  • 0 Helpful

Tracking Upgraded Sim Card Order

Hi There I have tried to track my order but it says that it cannot show the details right now.  Can you confirm if the order is being processed and when I am likely to receive the upgraded Sim Card? Please advise if you need any further details. Kind...

Bazzle42 by Investigator
  • 509 Views
  • 7 replies
  • 0 Helpful

iPhone 14 pro

I have been waiting nearly 3 months since ordering the new iPhone, any idea when I will receive it?

Gav0man by Investigator
  • 367 Views
  • 7 replies
  • 0 Helpful

New customer, cannot post or change address

Hi. Hope am doing this right. Brand new customer, since yesterday, 4G Broadband. Said would send hub today, checked and have not put flat number on my address. Cannot change address, tried a couple of phone numbers but cannot get through, Checked tho...

Order Tracking

Hi, so im having a little bit of an issue;I ordered the iPhone 14 128gb purple yesterday and was told i'd be getting it today since it was in stock, but i haven't received any updates and i'm not able to track my order either even though i ordered it...

Camcioso by Explorer
  • 313 Views
  • 3 replies
  • 0 Helpful

Order tracking

Hi! I ordered a Samsung phone on 16 Dec , I received the email confirmation with the tracking number and I can’t track it on the ee website…. And didn’t receive any email…. What is happening? Thanks!