Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56037 Views
  • 118 replies
  • 15 Helpful

Resolved! Pre order

Hi I pre ordered Samsung S23 ULTRA ON 2ND OF FEB.Ee SENT ME TEXT SAYING THAT MY PHONE BE DELIVERED EARLIER THEN EXPECTED  I got this message on 10th of Feb.I tried to track my order on ee app and it could not find it. Called ee last Monday operator w...

Eima1 by Explorer
  • 340 Views
  • 3 replies
  • 0 Helpful

Swapped in transit it seems

Today i waited in for my new phone it was sent using the courier dpd . 2 packages arrived 1 contains an ee sim and the other which was ment to be a galaxy s23 was instead a anker plug 24v fast charger i sat there baffled for 10 mins then called ee st...

Resolved! Upgrade

Did a upgrade 5 days ago only had one email with order number was a iPhone 14 pro tracking doesn’t work either 

Marybell2 by Investigator
  • 477 Views
  • 11 replies
  • 0 Helpful

No idea when my up grade will arrive

I requested an upgrade. On Friday , but have only had one email to confirm about my upgrade.But, I have still not had any confirmation when my phone will be dispatched.Tried the track my upgrade, but it  says unable to find my order, tried my email a...

Warrior2 by Investigator
  • 328 Views
  • 4 replies
  • 0 Helpful

Resolved! Phone order

I ordered a new phone 22/02/23 and have had an email confirming this. However, I am unable to get any details about tracking delivery. When should I expect my phone to be delivered ? Thank you 

S23 ultra availability

EE shops have got plenty of S21 ultra's so why am I still waiting for mine to be delivered? Ordered on the 13th to collect from my local EE shop. They have loads in stock but just not mine. They also keep reminding me about sending off my phone (trad...

Online order tracking doesn’t work, needs updates on my order

I’ve used the online tracking on ee’s website since I bought a new phone (Motorola e30 Mineral Grey pay as you go mobile) to replace my current phone that doesn’t work on 23rd Feb 2pm, but it says, “Sorry, we can't show your order details right now. ...

Haera97 by Investigator
  • 438 Views
  • 3 replies
  • 4 Helpful

1 month rolling sim- we need to confirm some details???

I just purchased a one month rolling contract .. 31£ unlimited- at the end it said we need to confirm some details and they will call in 48 hours I had a order number and thanks for my order… hoverever I received a order confirmation email.. stating ...