Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54231 Views
  • 118 replies
  • 15 Helpful

EE

Hi,I have been with EE for over a year now and have 4 contracts with them. I live in shared accommodation with my partner. I recently decided to upgrade to the iPhone 14 pro max black. I was told to wait 2 weeks as the item wasn't in stock and that I...

Shonab1 by Investigator
  • 300 Views
  • 3 replies
  • 1 Helpful

Ps5

What to pay monthly on ps5

Danitaz by Visitor
  • 246 Views
  • 1 replies
  • 0 Helpful

Resolved! Upgrade

I upgraded my phone contract 2 days ago to a iPhone 13 mini from an iPhone 11. I just received the iPhone 13 mini today and would like to return the phone and cancel the contract and have it return to the original where I pay for just my iPhone 11 of...

Resolved! Site is awful

Made me sign up and become a community member but then won’t let me shop for a laptop. Asking me to link my other contracts………I can’t get a contract because you won’t let me shop for one!!!

Corycasa by Visitor
  • 268 Views
  • 1 replies
  • 1 Helpful

Pre Order Now In Stock On Website

I ordered some Nreal Air AR Glasses in store 5 days ago, on this link: https://shop.ee.co.uk/accessories/pay-monthly/atp-nreal-air-smart-glasses/detailsIt says they are instock and I should expect dispatch within 3 days, can I have an update as i hav...

keartland by Investigator
  • 471 Views
  • 5 replies
  • 1 Helpful

NHS perk for three new mobile phone contract - no email recieved

We took out thee new contracts 28/12/2022 and signed in to the portal (as already registered) - NO EMAIL received on NHS email - called 150 spoke to customer services who said that will contact the required department and we should get the email - NO...

Cox66 by Investigator
  • 341 Views
  • 5 replies
  • 0 Helpful

Delivery

I ordered on Friday night was told new phone would be delivered on Monday. No DPD text and no emails??

Replacement phone &sim has NOT arrived.. please update me

Replacement phone &SIM was ordered on 20-1-23.. due to arrive this morning. It HAS NOT ARRIVED, HAS NOT BEEN DELIVERED. PLEASE please look into this for me xxxxx xxxxxxx xx xxxxx xxxx xxxxx.xxx xxx PHONE NUMBER -xxxxxxxxxxx [Mod edit: Please do not p...

Sallyj22 by Investigator
  • 373 Views
  • 5 replies
  • 0 Helpful

Order Tracking

I have had a confirmation email about my upgrade order but no text message and the order tracking isnt working, however they have taken the money out of my account for the new phone. Would like to know where my order is? Has it been dispatched? Can i...

Bkn91 by Explorer
  • 345 Views
  • 3 replies
  • 0 Helpful