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Anytime Upgrade

wizzywig27
Skilled Contributor
Skilled Contributor

‎09-04-2024 08:54 PM

I upgraded to the new iPhone in September but frankly I am not impressed with the battery life. I have decided to upgrade to the Samsung S24+ early and paid £100 as an upgrade fee. 

Previously when I have upgraded after a year I have decided to keep my old phone and pay the cash to keep it. Do I have this option with this upgrade too, and does anyone have any idea how much it would be to keep it? 

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3 REPLIES 3
Christopher_G
EE Community Support Team

‎10-04-2024 08:28 AM

Hi @wizzywig27 

Yes, there is a fee if you don't return your device. The fee depends on a few different things. If you speak with our Mobile Care team, they'll be able to check the exact fee for you, before you decide not to return it.

Chris

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wizzywig27
Skilled Contributor
Skilled Contributor

‎10-04-2024 12:08 PM

Hello

 

I made contact and they advise I have to wait for the text advising me of the cost as they don’t know. Unfortunately this will come after 14 days, but I only have 14 days to return the new handset should I wish to.

Seems odd EE don’t know how much I will be charged. 

0 Helpful
Christopher_G
EE Community Support Team
In response to wizzywig27

‎10-04-2024 02:44 PM

Thanks, @wizzywig27 

I've sent you a private message about this. Please take a look and get back to me.

Thanks 🙂

Chris

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