Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55956 Views
  • 118 replies
  • 15 Helpful

Orders

Hi, I’ve ordered the iPhone 14pro max on the 15th of this month but hasn’t been delivered yet and when I check the order status shows that informations are not available. When will be delivered? 

Resolved! Ps5

Can I get the ps5 with a monthly sim contract or does it have to be a phone 

poor customer service

I feel I have little to no help from EE with regard an upgrade.I upgraded to iPhone 14plus when I wanted a pro. My mistake, so I returned the phone. I have had notification from DPD that EE have received the phone. Nothing from EE and when I phoned t...

Boppa1 by Investigator
  • 297 Views
  • 1 replies
  • 1 Helpful

New phone line

I got back in touch with ee and they said my new phone should be here before the 24 march coz I said I am going away but they have not let me know if they have got the back from DPD yet and I really need to know 

Regarding my order Delivery

Hello, I've Ordered a phone last Monday morning and they said it'll be delivered by Tuesday morning but I still haven't received it. I haven't even received an email or a text with a tracking number to be able to track it. Could you please help me wi...

Order update

Hi, I placed my upgrade order on Sunday 12th march, as yet I've had no updates on my phone and the order tracking says it can't show much order details right now. My plan has already changed but i would like to know when I can expect delivery of my p...

Gobbalino by Investigator
  • 313 Views
  • 3 replies
  • 0 Helpful

Phone delivery

HelloI was expecting my new phone to be delivered today but this has not arrived.

Delivery

Hi I ordered a phone and it's being delivered at my girlfriend house. I sent her screen shot of the order confirmationand a pic of my driving license will this be ok.