Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
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  • 120 replies
  • 15 Helpful

Contract phone

I made a order for a contract phone as it took the payment out my bank the website froze and not been sent any email of any kind 

Upgrade phone not arrived yet

Ordered a phone over a week ago and I've not even had a dispatch email. I just had the generic ' thanks for your order' immediately after. Is there a back log? Or is it going to take up to 14 days? I've since had an email saying my current phone is o...

Iphone 15 pro max not de

Hi. I Orders an iphone 15 pro max 256GB Blue Titanium on the 19th of october, and i got the update saying it was with the courier on 1st of november, but still haven’t got it till this day.

Order of Iphone 15 Pro Max - Still waiting

I upgraded my phone to an iPhone 15 Pro Max on the 26 October and still haven't heard anything??? When I check my orders it just says no info available at this time. Surely this service just isn't good enough. All I've had is the confirmation email w...

Tracking my replacement device

I have been told that the replacement device has been ordered successfully 2 days ago and I haven’t received any update from either delivery service or from EE. Is there any way to track my order? Can anyone help me

iPHONE 14 PRO MAX ORDER

Hi,I ONLY ORDERED LAST NIGHT SO NOT REALLY A BIG DEAL YET, BUT I HAVENT RECIEVED ANY TRACKING CONFIRMATION FROM SHIPPING. IS THIS PHONE STILL IN STOCK AND DESPATCHED 24 HOURS AFTER RELEASE? THANKS, mICHAEL

Iphone 15 pro max Booking order confirmation

Hey i booked iphone 15 pro max on 26 of oct but till now i have not received any mail or confirmation  how long its gona take and why its taling so long if we booked the customer support say it will me with in 2 week but now its more then 2 weeks any...

iPhone pro max delivery

Hi all I am awaiting delivery of pro max , been 10 days now . Anyone have this phone in less than 2 weeks from EE ?I understand that many are cancelling and buying from apple direct. thanks Andy  

Jorus08 by Investigator
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  • 13 replies
  • 4 Helpful

Re: iPhone delivery updates

Yes - I'm experiencing delays - ordered on Saturday for a delivery to store. No tracking available. Usually takes 48 hours. Thinking of cancelling 

Racs2000 by Visitor
  • 415 Views
  • 2 replies
  • 0 Helpful