Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55917 Views
  • 118 replies
  • 15 Helpful

SIM card

Orders for a new ee sim and haven’t received sim yet. It’s been a month 

Maame51 by Visitor
  • 254 Views
  • 1 replies
  • 1 Helpful

Galaxy Buds Pro 2 processed, when would delivery be?

I got the Samsung galaxy s23 Ultra, which came with the Galaxy Buds Pro 2. I received a text from EE saying that they have processed the buds and that the courier will text when delivering. This was on Tuesday this week, I'm just wondering how long r...

Lane90 by Established Contributor
  • 813 Views
  • 3 replies
  • 2 Helpful

Samsung s23

Ordered phone, Tried entering order number,  But to no avail..Looking forward too an email asap .  [Mod edit: Please do not post personal information on the public board. Thanks!] Thank you. 

Tone11 by Visitor
  • 265 Views
  • 1 replies
  • 1 Helpful

Trade in

Hi I didn’t receive my trade In box to return my phone and it won’t let me click to resend one out in the email. Please let me know what I can do kind regards.

Upgrade phone delivery

Hi. I've just received my upgrade phone through dpd postal service and the package has been opened and also opened on the box seals. The box itself is damaged and also suppost to come with headphones and non have turned up????Does the Sony phone come...

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Jguest1 by Visitor
  • 333 Views
  • 2 replies
  • 1 Helpful

ipad

i just want to buy an ipad  but have to join the EE community 

Hi

EE shop website keeps telling me to visit the EE community and doesn't allow me to proceed beyond that page no matter what I do : (

Resolved! New SIM only contract but need to keep phone number

Hi I already have 3 phones on my account, my phone, my dad’s and also one daughter. All SIM only. My other daughter would like to switch to EE SIM only too but would like to keep her phone number that she already has. Is it possible to switch from th...

Karen312 by Visitor
  • 1864 Views
  • 1 replies
  • 0 Helpful

Was I lied to by the operator?

So I upgraded my phone today to the Sony Xperia 1 IV only because I was assured by the operator when I called 150 that it comes with the sony wh-1000xm4 headphones. But I have looked into it and apparently the offer has finished so why would the EE w...

Mose90 by Explorer
  • 371 Views
  • 2 replies
  • 0 Helpful