Order back to the EE store

[Emanuela13]

Hi! I placed an order online 3 weeks ago for some phone accessories. The order was confirmed and the next day I received an gmail saying that the order it’s on the way, but when I enter my postcode to track it’s  saying that “THE ORDER ITS BACK TO THE EE STORE” and it’s been like this for 3 weeks now. I tried to contact them but they said they cannot help me as I placed the order online. I also been to the ee store and they couldn’t help me. How can I get my refund as they took the money from my bank account 

[Leanne_T]

Hi @Emanuela13 

Thanks for coming to the community. 

If you have purchased on the EE Store you can find a chat option on the EE Store and other ways to contact on the Contact us | EE Store page. The team will get the order looked into for you.

Thanks 🙂

Leanne.

[Emanuela13]

No solution found

[Christopher_G]

Have you managed to speak with the Mobile Care team or the store about this, @Emanuela13?

Chris