Cancellation

Jay385 · ‎11-05-2025

I have made an online order for a new phone to be delivered to the local ee store, however I ordered the wrong phone and made a second order for delivery to my home address, both due to be delivered tomorow.

How will I go about cancelling the original order, will I have to go to the we store to "receive" item and then return it or will it be automatically cancelled if I don't collect ?

Schockwave · ‎11-05-2025

@Jay385 , you will have to go to the store and cancel it that way, as it is already being sent out to them.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Northerner · ‎11-05-2025

Hi @Jay385

You'll need to speak to EE CS on 150 and cancel one of the orders.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Jay385 · ‎11-05-2025

Tried that and weren't very helpful just said can't be cancelled over phone due to it being dispatched and due for delivery to store tomorrow

Schockwave · ‎11-05-2025

@Jay385 , you will have to go to the store and cancel it that way, as it is already being sent out to them.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.