Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61829 Views
  • 118 replies
  • 15 Helpful

Missing items

I have just received my delivery of my phone. I was told the sim card would be delivered with this, there is no sim card in this delivery.

Hard credit search for a 1 month SIM only tarrif

Can somebody please help me understand why EE want to carry out a hard credit search for a 1 month SIM only tarrif with spend cap set to zero? The help thing on the order page says it so they can get to know about "you". Why though?

Your Orders Page

 Hi, I’m wondering what the ‘Your Orders’ page on the app is supposed to look like? The way it looks currently has lead me to believe that someone has ordered a bunch of stuff on my account. I don’t know if this is what it is supposed to look like on...

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Oven1 by Visitor
  • 367 Views
  • 1 replies
  • 3 Helpful

Dpd delivery or not

Not having experienced this before but extremley upset i was awaiting delivery of my daughters new iphone 11 to which i paid ectra for sunday express delivery .i waited watching the tracker till hour slot over noticing it only two roads away from my ...

Resolved! Order

Just ordered new phone, got email to say thanks but can I ring this number 0800 956 6042 to discuss the order, the £30 up front cost has been taken from my account already! My questions are what would need to be discussed if the money has already bee...

No progress on tracking new phone

I have ordered a new iPhone 13 in the colour starlight on Friday. It said that my order should be dispatched in 24 hours. I have had 0 progress on emails like it said and when i go to track my order it says:"Sorry, we can't show your order details ri...

Where is my tv

5 days late will have to cancel bt technician coming Tuesday 

Maxwell57 by Investigator
  • 534 Views
  • 4 replies
  • 1 Helpful