Credit Check Loop

[Jaxxxxxxx]

Hey,

When ordering a sim I am getting to the credit check part where it asks my job, how long I’ve been at address etc , once filled in and click consent to credit check the page just refreshed back to start , no error messages 

I’ve tried 3 different browsers, iPhone , laptop, the app, all same issues , 

any way to resolve this ? I need to order a sim asap 

[Christopher_G]

Hi @Jaxxxxxxx 

Welcome to the community.

I'm sorry to hear that you're having this problem online. I recommend giving us a call, or popping into your nearest EE Store, if it's easier. Our team will be able to help process the order for you.
Chris