30-04-2025 04:53 PM
ordered a samsung galaxy s25 256gb mint unlimited no frills 51ish hours ago and i got a confirmation code immediately and haven't heard anything since and the xko code doesnt work in the tracker and just says timed out. i would just like to know whats going on. i've tried contacting numbers in other forums and i'm starting to feel really confused and lost. if its an issue with a credit check i'd be willing to discuss getting a guarantor, as i said just very confused now and dont know where to begin
30-04-2025 05:00 PM
Hello @Krom-.
Thanks for ordering with us.
If there was an issue with your credit check a member of our team will be in touch.
Have you received any other emails?
I would recommend checking your Spam/Junk folders.
Katie
30-04-2025 05:05 PM
i've received nothing pertaining to the order outside the confirmation email that was in spam and nothing since except setting up 2 factor authentication unfortunately.
30-04-2025 05:38 PM
Thanks for checking @Krom-.
I've checked our stock and the phone is available for despatch.
I'd recommend giving us a call on 0800 956 6000 so your order can be chased.
Katie