ordered a phone 2 days, got a thanks for order email, tracking timed out

[Krom-]

ordered a samsung galaxy s25 256gb mint unlimited no frills 51ish hours ago and i got a confirmation code immediately and haven't heard anything since and the xko code doesnt work in the tracker and just says timed out. i would just like to know whats going on. i've tried contacting numbers in other forums and i'm starting to feel really confused and lost. if its an issue with a credit check i'd be willing to discuss getting a guarantor, as i said just very confused now and dont know where to begin

[Katie_B]

Hello @Krom-. 

Thanks for ordering with us. 

If there was an issue with your credit check a member of our team will be in touch. 

Have you received any other emails?

I would recommend checking your Spam/Junk folders. 

Katie

[Krom-]

i've received nothing pertaining to the order outside the confirmation email that was in spam and nothing since except setting up 2 factor authentication  unfortunately.

[Katie_B · Accepted solution]

Thanks for checking @Krom-. 

I've checked our stock and the phone is available for despatch. 

I'd recommend giving us a call on 0800 956 6000 so your order can be chased. 

Katie