Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 56329 Views
  • 118 replies
  • 15 Helpful

Ps5

Hi I have been with ee on pay as you go monthly sim for 30 days I have past credit checks and have payed my first bill I am still in the first 17 month of my contract and it won't let me get a ps5 on contract still 

Peter0608 by Investigator
  • 295 Views
  • 1 replies
  • 0 Helpful

Tracking my order

Good Morning, I ordered my phone Sunday, when tracking my order with my order number which was provided in my confirmation email it doesn't recognise it, it says it can't show me any information. Is the any other way I can check if my order has be pr...

Purchasing contract

Why can’t I join/purchase as a new customer without a EE. Number, I haven’t got one that’s why I want to join and purchase a contract 

Laila45 by Investigator
  • 492 Views
  • 10 replies
  • 0 Helpful

Upgrade order

Hi I placed an order on 23rd February and I received and email of confirmation but have not received the order or any further correspondence. I've tried tracking it but it keeps saying there is a problem with tracking. Can you please advise what I ne...

Lizzy87 by Explorer
  • 329 Views
  • 3 replies
  • 2 Helpful

Upgrade

Upgraded yesterday can’t track order as tracking says order number can’t be found plan has been updated on account 

Airpods

I want to buy airpods pro 2

Waiting

I upgraded my phone and it said I should be able to collect my phone within 24 hours and I still haven’t recieved an email to collect it from the store. I ordered an iPhone 14 in red