Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 67368 Views
  • 120 replies
  • 15 Helpful

Order

hello, I ordered an iPhone 15 pro max on November 3rd and I only received an email with the order number and since then I have not received any response, I would like to know how long it will take until I receive it ,thank you

Almasanu by Contributor
  • 640 Views
  • 5 replies
  • 0 Helpful

15 max pro 256 black

Hi, I ordered iPhone 15 pro max 256gb on Wednesday for my husband who’s birthday is tomorrow. Obviously I had no idea about the delays. Anyone knows how long is the wait pls

Orders

I was just wondering how long the despatch time is on the IPhone Pro Max as I ordered one more than a week ago on contract and i still haven’t heard anything

Resolved! Tracking IPhone order

I'm seeking assistance as I placed an order for a white 128GB iPhone 15 Pro at the end of October, and I'm encountering issues with the tracking service. Whenever I attempt to track my order, I receive an error message stating, ‘Sorry, we can't show ...

Swiss938 by Investigator
  • 906 Views
  • 4 replies
  • 2 Helpful

Contract phone

I made a order for a contract phone as it took the payment out my bank the website froze and not been sent any email of any kind 

Upgrade phone not arrived yet

Ordered a phone over a week ago and I've not even had a dispatch email. I just had the generic ' thanks for your order' immediately after. Is there a back log? Or is it going to take up to 14 days? I've since had an email saying my current phone is o...

Iphone 15 pro max not de

Hi. I Orders an iphone 15 pro max 256GB Blue Titanium on the 19th of october, and i got the update saying it was with the courier on 1st of november, but still haven’t got it till this day.

Order of Iphone 15 Pro Max - Still waiting

I upgraded my phone to an iPhone 15 Pro Max on the 26 October and still haven't heard anything??? When I check my orders it just says no info available at this time. Surely this service just isn't good enough. All I've had is the confirmation email w...

Tracking my replacement device

I have been told that the replacement device has been ordered successfully 2 days ago and I haven’t received any update from either delivery service or from EE. Is there any way to track my order? Can anyone help me