Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58536 Views
  • 122 replies
  • 15 Helpful

Re: Live chat with EE

Hi I made an order yesterday at 3.30pm and was wondering what was happening with the order please 

Bexieg by Visitor
  • 427 Views
  • 3 replies
  • 0 Helpful

New customer

Hi there!i’m trying to get new sim card with EE, but all the time i have issue with date of birth, it changes alone, and for example if i put 10/09/1990, in the next steps site change it alone -10/9/1990 and there where asking me from how long i have...

Toniutsa by Investigator
  • 446 Views
  • 3 replies
  • 1 Helpful

Pedido

Ola fiz um pedidoHontem liguei falei comno atendenteda eee As nao recei o gmail com meu numeroDe pedido

I want to by a phone

I want to by a new phone with new sim new number as soon as possible I’ve checked many sites and contacted few people I’ve had some good offers with monthly payment method and I was wander what iPhone 12 upwards monthly payment for phones  u have it ...

Contact

How do you contact EE for year tracking order 

Resolved! Ordered an eSim sim only, received a sim pack

Hello,I ordered an eSim on a sim only plan and today received a sim pack, I’ve not had anything with a qr code, email or post, and I can’t find it anywhere in my account. Is this normal or has someone made a mistake somewhere?Stu

StuCare by Explorer
  • 686 Views
  • 3 replies
  • 1 Helpful

Upgrade old phone return

I asked for the address to be changed on the phone prior to an upgrade.this hasn’t happened, since having my upgrade where my old phone is supposed to be sent in, I haven’t received anything to do so.I can only assume after logging in that as the wro...

iPhone 14

We’re is my new phone iv mussed delivery and lost my phone I had my sim in so can’t re arrange

Mizzy93 by Visitor
  • 319 Views
  • 1 replies
  • 0 Helpful