Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52548 Views
  • 117 replies
  • 15 Helpful

Update on order

Hi,So I've placed an order on the 5/1/23, received order confirmation, called EE for security verification. When upgrading it said it usually is despatched within the next working day. The next working day has come and gone and there's no further upd...

Iphone 14 Pro Max Delay

My husband opened another line under his plan/account for an iphone 14 pro max gold last Nov13. Since then, we have been told that delivery times are within 14 days, then 28 days, then 14 days and now 7 days on the website. How is this possible when ...

cjp24 by Explorer
  • 404 Views
  • 3 replies
  • 1 Helpful

Google pixel 7 pro

So I was due an upgrade few days ago, done it early on 23/12/22, but before I made the choice of phone I wanted, I contacted EE to find out if the Google pixel 7 pro was in stock in the colour I wanted as it did say dispatched within 21days but I was...

LeeW91 by Explorer
  • 351 Views
  • 3 replies
  • 0 Helpful

Order tracking

Hi, I ordered a new Google pixel 6 upgrade 3 days ago and received a confirmation email with order number. I tried to track the order with this number but the message says they can't give any information.When I ordered it said dispatch within 24 hour...

Resolved! Delivery delays

Hi dear ,  I have ordered a new SIM card on Wednesday I still haven’t received, my address is xxx xxxxxxxx xxxx, xxxxxx, xxxxxxx, xx xxx  Can you please check for me when it will arrive  regards xxxxxxx xxxxx [Mod edit: Please do not post personal in...

Resolved! Upgrade

Hi, I'm trying to upgrade but none of the contracts show how many mins and texts you get just how much data. Are they all now unlimited mins and texts as standard. Pls help. Ty.

Laura-81 by Visitor
  • 267 Views
  • 1 replies
  • 3 Helpful

DELAYED ORDER

Hello,I ordered an iPhone 14 Pro Max 256GB Space Black on the 2nd of December and have not received a single update. Could you please let me know the status of my order?I originally ordered the phone in November but since you had so much delays and I...

PB04 by Investigator
  • 499 Views
  • 10 replies
  • 0 Helpful

Missing order

Hiya,So I've been back and forth on here because I've been trying to get this sorted, so I ordered a phone which DPD then lost, put in a thing for it, then EE called me back yesterday, missed the call, then called back and got told it was too late to...

Char03 by Investigator
  • 238 Views
  • 1 replies
  • 1 Helpful

Resolved! iPhone 14 pro max

Hi I orderd a new phone on the 30th December and I have received no updates yet is there a estimated date when they are due in

Di839 by Explorer
  • 320 Views
  • 3 replies
  • 0 Helpful