Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57461 Views
  • 123 replies
  • 15 Helpful

Replace pay as you go sim

I have a pay as you go sim card that was damaged, I've applied for a new sim card to be sent to my address and after waiting 14 days I still received nothing. I tried getting help in a local ee shop to be told that replacement pay as you go sims can ...

Order not showing on my ee

Placed order for an additional line on 04.05.23, got an email to confirm the order, however the number to keep me updated is actually my WiFi box, so won't be able to recieve updates, so checked on "track my order" nothing available to show. Also not...

ordered upgrade not arrived

I placed an upgrade order on 27th April 2023 and told that it would be dispatched within 24 hours and I would receive a text with a code to give the DPD driver.I have not received anything and the order status says "Sorry, we can't show your order de...

Tech add on order

I ordered two tech add ons the same this morning within 5 minutes of each other. The second item I ordered has been confirmed and added to my plan add ons. Why hasn't the first item that was ordered first been confirmed? Has ordering two of the same ...

Rb62 by Explorer
  • 383 Views
  • 3 replies
  • 0 Helpful

M7 4YD

Please I returned the phone but you have not returned my money 

Olaya by Visitor
  • 272 Views
  • 1 replies
  • 1 Helpful

Lost Upgrade - my problem?

Hi there, I upgraded my phone last Monday, expected delivery the next working day. Despite no confirmation of shipping after contacting EE it had been shipped but was stuck at my local DPD depot, after multiple calls (and hours on the phone) between ...

Carly201 by Visitor
  • 357 Views
  • 1 replies
  • 1 Helpful

EE new contract

Hello. I'm new to EE. I made the contract online last Friday. And I still haven't received any message when my package is delivered.

Elena98 by Investigator
  • 600 Views
  • 13 replies
  • 7 Helpful

Orders and processing

Hi I ordered a phone on Monday the 1st and got an email to say the order is being processed with an order number. And I still haven’t heard anything else? it did say order before midnight for next day delivery but haven’t heard anything yet? any advi...

KS72 by Explorer
  • 674 Views
  • 4 replies
  • 0 Helpful