Hi
i ordered a new phone last week and arranged for it to be delivered on 27th April. Unfortunately I had to go out before the delivery arrived so it was rescheduled to 28th.
I ensured I was in and followed the DPD updates closely. I watched my delivery driver pull up at the front of my block of flats and I went to the phone to buzz him in. The phone didn’t ring so I went back to my balcony to see the driver getting back in his van and driving off. I then received a message saying “sorry we missed you” with a picture of the door bell panel on the front of my building. He seemingly hadn’t even tried to deliver my phone.
I called DPD immediately hoping they could call him to come back and they said all I could do was reschedule the delivery and they’ll “discipline” the driver. They then suggested I contacted EE, so here I am.
I’m now paying for a phone I don’t have. I appreciate that this isn’t EE’s fault but I’d be grateful for any assistance provided.
