No Conformation Email but Money Taken

[SummerJK98]

Hi, 

I placed an order on Friday 12th April for an iPhone 15, 128GB in the colour Blue. I still have yet to receive a confirmation email, but the £30 deposit was taken straight away and has not been returned.

I called EE on Monday 15th to ask what’s happening and they informed me I had to pay ANOTHER £19 for the phone. But after paying this, I still have not received a confirmation email and I don’t have an order number. 

I have now paid a total of £50 for this phone, and have yet to receive even a thank you for your order. 

Any help or advice would be greatly appreciated 

[Chris_B]

@SummerJK98  What number did you call ?   

[SummerJK98]

I called 0800 956 6042 

Thats the number I got from the website, they said my order is approved but I have yet to receive any confirmation email or tracking information. 

[DavidR6]

Did you find a solution ? 

[Leanne_T]

Hi @DavidR6 

Thanks for coming here 🙂

When did you place the order? 

Leanne.