Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56291 Views
  • 118 replies
  • 15 Helpful

Resolved! I'm struggling

I was told that my new iPhone was to delivered yesterday.I took the day off of work to be available, but nothing arrived.  I cannot find any way to contact EE.The order number that I have on my email is not recognised by the system and so that of no ...

OO58RON by Explorer
  • 600 Views
  • 11 replies
  • 1 Helpful

Regarding paying to finish my contract

Hi EE I would like to know if I can Pay a final payment to finish my contract before it ends in August without upgrading to another phone I just want to pay what is left on my contract can you advise please 

Vrgm52 by Investigator
  • 353 Views
  • 3 replies
  • 0 Helpful

Missing items

I have just changed to ee and brought a phone and watch, they have both arrived but the phone was ment to come with some airpods but they haven't arrived  

Dean126 by Visitor
  • 298 Views
  • 1 replies
  • 1 Helpful

Track order

Can you please track my order [Mod edit: Please do not post order numbers on the public board. Thanks!]  ipad pro 11inch 256gb silver color? Because I haven’t got any mail about the delivery yet.   Thank you

Resolved! Ipad pro 11

Can you please help me to know, when my order(ipad pro 11inch 256gb, silver) will-be dispatched?Thank you

Phone being delivered to store

I ordered a phone on the 22nd April and due to work, asked for it to be delivered to store so I could collect. Its been 5 days now and other than an order number which I got 5 mins after placing the order, I haven't heard anything. How long does it t...

ZCC85 by Investigator
  • 2654 Views
  • 5 replies
  • 0 Helpful

Resolved! Amazon firestick hasn't been delivered :(

Hello, I ordered an Amazon Firestick from the EE website, I received the email confirmation and my order number. However, it has been 6 days since my order and I haven't received anything and I can't track the delivery. Can someone help me please? Th...

where is my new phone

I have no phone!!!  I am waiting for my upgrade to be delivered but EE have cut my current phone off. I am gutted and fuming, I have no way of contacting them, or anybody. They did NOT warn me that this would happen. What can I do?

Fantastic service

This is the only place I could find to leave positive feedback!  After a mix up with my order (caused by us and not EE) I spoke to Logan Thorton on 25/4/23, who was absolutely brilliant in getting it all sorted out for me. She was so patient and help...

Deb502 by Visitor
  • 275 Views
  • 1 replies
  • 0 Helpful