Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54554 Views
  • 118 replies
  • 15 Helpful

Delivery

Hi I ordered a phone and it's being delivered at my girlfriend house. I sent her screen shot of the order confirmationand a pic of my driving license will this be ok.

EE Mobile

Anyone else ordered a new phone from EE and when received it and try to use it,  it shows as  block listed which I can not understand as id only ordered it the other day from them.

Sim only upgrade

I recently upgrade to a sim only contract  order number xxxxxxxxxxxxxx on the 24th Feb but apart from a confimation email on the same day I have received no other notifications and my EE app still states am on my original contract and is asking me if...

Evo628 by Investigator
  • 331 Views
  • 1 replies
  • 1 Helpful

Resolved! New Customer- sim only posted out over a week ago

Previously was an EE customer but left for cheaper options. Ordered new EE SIM cards which I’d had notification that has been posted on the 6th March, but I am still waiting for them to arrive. I'm unable to call EE and speak to someone as my number ...

LydiaJ82 by Investigator
  • 436 Views
  • 7 replies
  • 7 Helpful

SIM card

Orders for a new ee sim and haven’t received sim yet. It’s been a month 

Maame51 by Visitor
  • 249 Views
  • 1 replies
  • 1 Helpful

Galaxy Buds Pro 2 processed, when would delivery be?

I got the Samsung galaxy s23 Ultra, which came with the Galaxy Buds Pro 2. I received a text from EE saying that they have processed the buds and that the courier will text when delivering. This was on Tuesday this week, I'm just wondering how long r...

Lane90 by Established Contributor
  • 804 Views
  • 3 replies
  • 2 Helpful

Samsung s23

Ordered phone, Tried entering order number,  But to no avail..Looking forward too an email asap .  [Mod edit: Please do not post personal information on the public board. Thanks!] Thank you. 

Tone11 by Visitor
  • 260 Views
  • 1 replies
  • 1 Helpful

Trade in

Hi I didn’t receive my trade In box to return my phone and it won’t let me click to resend one out in the email. Please let me know what I can do kind regards.