Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 69859 Views
  • 120 replies
  • 15 Helpful

My ee sim hasn’t arrived

I find myself in a bit of a predicament as my SIM card hasn't arrived, leaving me with no means to contact EE for assistance. Unfortunately, visiting an EE store isn't an option either. It's been a frustrating 9 days since I placed the order for the ...

Sonj121 by Explorer
  • 924 Views
  • 3 replies
  • 0 Helpful

booking confirmation sheet

I've been sent a form to return an item for repair. However when i try to print off the booking form it says it is corrupt. Tried several computers and my phone all coming up with the same message

Device not dispatched after 5 days

I paid an upfront cost that was taken out of my bank but I have not received my pay monthly device after 5 days and I have not received a tracking order link email either. The current order number I have from the first email I received does not work ...

Resolved! Trade in where to send etc

I've upgraded to s24 ultra where do I send my old device, do I get pre paid envelope as search results suggest etc

Lillypawz by Contributor
  • 638 Views
  • 3 replies
  • 1 Helpful

Incorrect Contract Price Showing

Hi,I am looking to upgrade my phone and pre order the new Samsung Galaxy S24 and when I select a contract the price is £22 per month (was £30) but when I go through to the basket, its adding £30 and not £22 does anyone know why this is?

EB587 by Explorer
  • 681 Views
  • 4 replies
  • 0 Helpful

Resolved! Missed the delivery for my new phone.

I upgraded my phone contract but unfortunately missed the delivery and DPD says the package is being returned to EE. I'm on a split contract now though, so does that mean once they receive the phone and cancel the handset contract I'm going to be stu...

Felippe by Investigator
  • 1074 Views
  • 5 replies
  • 4 Helpful

Sim

Hey I ordered a new sim but haven’t received any notification of postage and when I try to track it it’s not coming up? Thanks   

I didn't receive my SIM card

I made an online request for a 12-month contract, transferring my old cell phone chip to EE. However, 12 days have passed and I still haven't received my card, and I need it urgently.At this point I want to cancel my order, but I'm afraid of being ch...