Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57052 Views
  • 120 replies
  • 15 Helpful

Upgrade

It's time for me to upgrade they recommend me a phone 58 pound, when I go to accept it it says 76 pound. Will it be 58 for me.

Rob268 by Visitor
  • 307 Views
  • 1 replies
  • 0 Helpful

My phone

Hiya my name is Louise & I have ordered a new phone but with the bank holiday weekend coming up EE said DPD can’t deliver it the next day is there any chance instead of waiting I could put it up from one of your EE stores as it hasn’t even been dispa...

Help activate plan

I've charged 20 pounds for my number. And I need active a data plan. How can I do it? 

Resolved! I've received 2 return bags

I'm returning 2 items to EE - A phone and a watch.I've received 2 bags in the post today that were sent individually, but I'm unsure as to what bag is for which item. There is no letter in either of the envelopes to indicate which one is which.The re...

tracking my order

Hiive ordered a iphone 13 in pink 125Gb monthly payment i’ve payed £30 upfront and i haven’t received a time it would arrive, could you please tell me why

Microsoft surface pro9

Hii have ordered a surface pro 9 but haven’t received it and order was on 10/05/2023 and now its not even available any information about it 

Mehdi1 by Explorer
  • 397 Views
  • 3 replies
  • 0 Helpful

Tracking Does not work

I've ordered 3 new handsets this week - the order tracking page does not work - you input the order reference and the associated mobile number (all of them are monthly upgrades) and an error message is shown.This is poor service - I just want to know...

Resolved! Waiting for order

Hi, I placed an order for a 5g hub to be delivered to the Worthing store on Monday, had a confirmation email and confirmation of direct debit email, but nothing since, no tracking number or anything. Is it a case of just waiting patiently? 

Jane1403 by Visitor
  • 350 Views
  • 1 replies
  • 1 Helpful