Can't find invoice number

[Max1265]

I can't find my invoice number and I need it to claim my earbuds i have my delivery note but nothing is on there 

[Leanne_T]

Hi there @Max1265 

Thanks for coming to the community 🙂

Do you have an order number on the delivery note that you can use? 

Thanks. 

Leanne.

[CherrySunset]

I'm having the same issue. Pre order confirmation email says order number but delivery note says customer order. Both numbers are different and both have word order in so again unclear. Don't want to put the wrong number in as it can take Samsung 7 days to get back to you so if you put the wrong number in they might say we're too late to claim. EE customer service on phones are absolutely useless. Just want the invoice number. Why are EE making this so hard? Very frustrating. 

[James_B]

Hi @CherrySunset,

Welcome to the EE Community. 🙂

You should see an order number on your delivery note or confirmation email that you can share with Samsung.

James

[Rugiatu]

yes customer order no

[Katie_B]

Hi @Rugiatu. 

Welcome to the EE Community. 

Did you receive a confirmation email?

Katie