Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52554 Views
  • 117 replies
  • 15 Helpful

No confirmation email

I ordered an iPhone 14 Pro on 20 March at lunchtime. I’ve not received an email confirmation but was given an order number which won’t track when will I get an order confirmation? I would expect to get it by now   

Little_69 by Investigator
  • 312 Views
  • 3 replies
  • 0 Helpful

No tracking information

Hello, I ordered my iPhone12 upgrade 12 days ago and tracking information is not available, I get an error message. On my confirmation of order email it says ‘usually dispatched within one day’. I have paid £100 for the upgrade and it’s come out of m...

Resolved! Return Process

EE sent out the wrong phone and despite them receiving it from DPD this morning said I have to wait until it’s been processed. Anyone know how long I’ll wait? Can’t get a new phone until this one is off my account.

Resolved! Upgrade

Hiya  We are trying to upgrade my son s phone,  his mobile is water damaged  and therefore can't access code fir upgrade, can anyone help?Thankyou 

Davey771 by Explorer
  • 351 Views
  • 2 replies
  • 1 Helpful

Order

I ordered a phone and says sussesful and I can’t track it 

Ps5

Hi I have been with ee on pay as you go monthly sim for 30 days I have past credit checks and have payed my first bill I am still in the first 17 month of my contract and it won't let me get a ps5 on contract still 

Peter0608 by Investigator
  • 285 Views
  • 1 replies
  • 0 Helpful

Tracking my order

Good Morning, I ordered my phone Sunday, when tracking my order with my order number which was provided in my confirmation email it doesn't recognise it, it says it can't show me any information. Is the any other way I can check if my order has be pr...