Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65118 Views
  • 120 replies
  • 15 Helpful

Upfront payment

I have tried getting a contract with upfront payment of £30 and it has been taken and I've been declined how long till I get this back? The funds shouldn't of been taken before processed.....

Sooty93 by Investigator
  • 761 Views
  • 7 replies
  • 0 Helpful

Order

I made an order for an early upgrade on Tuesday, paid the upgrade fee which has been taken from my bank account. I was given an order reference & email. I had heard nothing by Thursday even though it advised would be dispatched within a day. I called...

Sharry61 by Visitor
  • 370 Views
  • 1 replies
  • 0 Helpful

Account holder for 6 years; 2 lines.

I recently downgraded to sim only , after at least 6 years holding an EE account. I had previously added extras to my account; headphones, PS5, speaker. However, when I attempted to order a pair of Sony wireless headphones for myself ( last pair for ...

Upgrade anytime

Hello there folks so I have the 23 ultra I pre ordered the s24 ultra for 100 pounds.  I'm 11 month into my contract I spoke to live chat last week and I was told that it would arrive this week. I contacted live again today and there's 13 months left ...

Geddes001 by Investigator
  • 703 Views
  • 4 replies
  • 0 Helpful

Has my order been accepted or not

I just want to know if my order has been accepted or not I can’t call as no phone to call please can u just tell me my order number is xxxxxxxxxxxx thankyou 

Resolved! Re: Order Tracking: Pay Monthly orders

The wee online tracker thing just says they can't give info at mo. I ordered Tuesday got email saying successful. Wednesday I got email to say my direct debit being set up. And absolutely nothing since so unsure if I've been accepted and waiting for ...

Wong79 by Valued Contributor
  • 742 Views
  • 9 replies
  • 0 Helpful

Need help please

Hi I applied for a phone contract yesterday evening I got confirmation email about half hour after that then nothing until this morning to say about my direct debit details being right again no emails since yet I've just come home to find DPD have be...

Wong79 by Valued Contributor
  • 563 Views
  • 6 replies
  • 0 Helpful