Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56077 Views
  • 118 replies
  • 15 Helpful

Resolved! iphone 14 pro

HiI ordered an iPhone 14 pro on 26/10/22.When using the online order tracker, it advises me that it is unable to provide an update on my order.  The EE shop page states 'usually dispatched within 14 days' against the phone but I still have no idea wh...

Resolved! Problem

hello, my name is Cosmin Ionut Radu, I've been a customer for about 4 years, I want to pray and understand somehow that you let me have at least one of the phones, namely this one **********8, so that I can use it. I've never had problems with paymen...

Resolved! Non arrival of SIM card

I am in the process of changing from plusnet to EE, I ordered my SIM card on 9th June, received the confirmation email. I've received a text stating that my delivery address has changed & if this wasn't by me then ring 150. As I'm not yet an ee custo...

Resolved! order tracking

can someone post a simple link to order tracking this EE feels like a SCAM 

edzzy by Visitor
  • 1335 Views
  • 5 replies
  • 1 Helpful

Re: Order

I have just ordered a contract sim and had two different emails one sayin (about your order) and the other one is (successful order email) with my order number just wondering how long it takes to receive the sim

Where to buy Nreal air as an ee customer?

I have a sim contract with EE. I am trying to purchase the Nreal air glasses either outright or by adding them to my contract, however I cannot find a working link.The following 2 links just show: SORRY! THERE WAS A PROBLEM WHILE TRYING TO DISPLAY TH...

Resolved! Change order

I have just upgraded but want to change my order

Sarb84 by Visitor
  • 368 Views
  • 1 replies
  • 1 Helpful

Resolved! Ipods

Hi my left iPod does not charge, can you help as to what I can do to fix this? Thanks 

Resolved! sim card hasn't arrived

i have placed a monthly pay sim card order for more than 10 days ago and still have not received a delivery