If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I ordered a new phone 3 days ago, and since then heard nothing about delivery- tracking info just says "sorry can't show order details right now" the only way to get in touch with EE is by phone, my old phone smashed which is why I've ordered a new o...
Hi, I upgraded my phone on 5th Jan and opted to get a monthly discount on the contract by trading my old phone in. After 2 weeks no return pack had been received although the new phone arrived within 2 days and so I contacted EE. After 2 calls they g...
Hi,I've went through the process of Upgrading to a new S24 Ultra, right to the last page just before the purchase, and I cannot see a 'Box' or anything to put the code in?I tried upgrading over the phone, but i was advised the code can only be used O...
Hi Abroad at the moment, Phone locked to owner Apple require proof of purchase Can I get E mail address NO phone contact available
Ordered a galaxy s24 plus and my order still says "Awaiting confirmation" / "order confirmed". I ordered on the 23rd February. I ordered it on the EE website Also worried as I can claim free galaxy buds and tag but my order hasn't changed status Can ...
Hi I have ordered a new phone but had a email saying need to descuss details they have taken 30 pound as well but my speaker is broken on me phone so can not hear anything what do u need to know
I made sure to order the S24 plus on 27/02/24 to take advantage of the free galaxy buds 2 pro offer (this was the last day). I had an email to say I needed to phone to confirm some details, but the phone lines were closed. Before they opened the foll...
If I trade in my old phone, will the staff will ask for the box and power cord and they will just need the phone itself
Anyone got their s24 ultra 1tb??? I rang customer service yesterday and apparently the waiting time for s24 ultra 1tb is about 28 days??? If I'll receive mine after 28 days will I still be able to receive my free galaxy watch?
I have just applied for a mobile contract paid the upfront cost and not recieves an email
