Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61837 Views
  • 118 replies
  • 15 Helpful

Pay monthly order.

I purchased a add on with my current pay monthly plan on the 17th October and I've had no update on what's going on. I've tried placing the tracking number in and it says there's no information.  Any help?  That's the tracking number I got xxxxxxxxxx...

iphone 14 order

Hi we order yesterday iphone 14 and when I go to my account didn't show nothing can you check for me order number is xxxxxxxxxxx that what I get on my email 

Pixel watch 2 dispatch

Does anyone have any idea of the dispatch date for the pixel watch 2? I have pre ordered, but am unsure when to expect delivery.

Lee308 by Investigator
  • 877 Views
  • 7 replies
  • 0 Helpful

Resolved! Legion Go Order

Ordered the Legion Go when pre orders went live, at the time it said expected delivery 31st of October, I’ve had no update since and my card is yet to be charged,I see the product page on the website now states the 10th November for stock due date, c...

Subieeee by Investigator
  • 491 Views
  • 1 replies
  • 0 Helpful

Resolved! Account Debited but no confirmation from EE

Hello,I just bought the mobile 4g wifi with unlimited data (£40 upfront, £50/month). I confirmed everything and my account has been debited the £40 upfront.After doing so, I got the message 'Sorry, we've performed our checks and unable to continue wi...

miketest by Visitor
  • 358 Views
  • 1 replies
  • 1 Helpful

Resolved! Pixel 8 pro delivery and free watch

I ordered the pixel 8 pro on the 9th Oct. I received an email confirmation but nothing else since and I'm still waiting for delivery. If it does not arrive before the 29th, I won't be able to claim the free watch as I won't have the serial number? Pl...

Resolved! Amazon echo

Hi I ordered an Amazon echo dot as an part of an add on to my plan one the 1st of October and there is still no sign of it being dispatched after 4 weeks

Pre-order Pixel 8 pro no reference no?

Hi placed an order on 10th Oct.  However, can see no record on my EE app or email confirming pre-order. Understand, firstcome but can see no record of orde or update? 48mins on phone to support confirm there is an order but told to wait? Any update a...

Luby_lu24 by Investigator
  • 477 Views
  • 5 replies
  • 0 Helpful