If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Whats going on? Ordered new phone beig charged for new contract have spoken to help desk, assured out for delivery, still no phone. App a bit of a lottery whether it works or not and order tracking non existent. Know I'm an idiot for being a loyal cu...
I ordered a new phone and I got a text saying I had to phone you as you needed further details, I have been trying to ring you but it keeps going dead. My ref number is xkoxxxxxxxxx xxxxxx xxxxxx [Mod edit: Please do not post order numbers and perso...
I am very disappointed with EE, I did the upgrade on Sunday and the person who helped me said that I would receive it the next day, today is Wednesday and I have not received anything. How do I withdraw from the contract? I want to move to another ne...
Hello I have been trying to make an account with EE but it keeps on asking about a EE number but I don’t have one as I am trying to get sim only contract. I can not start a form or browse until I have EE number. Please do advise me how to make a cont...
I have received an early free upgrade(from oppo find x3 pro to oppo find x5 pro) today but having thought about it im not sure i need it, is it possible to return the x5 and just continue my contract with my x3?
I order iPhone 14 on a upgrade didn’t receive email of it. Did after midnight how come I did go thought you took money out off my bank account
hythere!I ordered a phone on 20 of june and I didn t receive any phone calls or any news about it still.. They took the upfront out of my card but nothing yet...I buy allot of phones during the years and I used to receive it next day..Really disapoin...
We received an Xbox Bundle from the EE Store but the x24 months Game Pass wasn't in the box. Previously a Playstation Order included PSN Credit in a separate envelope that was alongside the console. Pursuing EE instructions for contact it feels like ...
Every time I try and go to purchase a new SIM card it just tells me to add my accounts? What does that even mean man?
Hi my old phone sadly broke yesterday meaning I have no access to a phone. I was eligible for upgrade which I went ahead with, however I've had NO confirmation email or anything! It's taken the upfront cost payment from my bank it says ' pending' bu...
