Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 64071 Views
  • 120 replies
  • 15 Helpful

Re: Phone upgrade documents

Same here, must have had ar least 8 text, but cant find them anywhere and mean anywhere on My EE

Niggle by Investigator
  • 812 Views
  • 6 replies
  • 0 Helpful

Awaiting Confirmation - Delivery

Ordered my upgrade a week ago & not received any updates on when I'm likely to receive it.. all appeared to be in stock when I did the upgrade too. Any ideas on when the S23 will likely be confirmed and dispatched?

DH1512 by Visitor
  • 424 Views
  • 1 replies
  • 1 Helpful

No order confirmation

Hi. I placed an order this afternoon for the Samsung s23. Paid the upfront cost of £30 which is showing on my account but no order number given at checkout or email.I've checked all email boxes in case it went into junk. The only proof of the order g...

Link phone and broadband to get £20 discount

I received the message below but when I try to link my phone number and broadband it won’t work. It says the number is already in use. But I was to make sure I get the discount….. Hi from EE. As a thank you for having mobile and broadband with us, we...

I placed an order from ee online pro max 15

Hello. my name is Dzhemile, I placed an order from ee online pro max 15 aofon with a charge card but I never received it I had to go back to the depot and get it from there but I have no answer what is going on. could you have any information [Mod ed...

Dzhemile by Visitor
  • 361 Views
  • 1 replies
  • 1 Helpful

Wrong house number on new phone order

Hi, due to get an upgrade delivered this week and upon completion of the order realised my address was accurate other than the house number that i messed up on... silly move i know but i moved house recently.There doesn't seem to be any way of amendi...

Insurance. waiting on replacement phone

I've ordered a replacement phone on my insurance as its broken. I received a txt message saying DPD will be delivering it today. My phone has been factory wiped and switched off to be ready for collection so how else can i track the delivery of the r...

Coin83 by Visitor
  • 388 Views
  • 1 replies
  • 0 Helpful

Re: Contact EE 24/7 UK

I’ve just placed an order the money has been taken from my bank but I’ve had no email and the page isn’t loading with my order confirmation