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Order notification

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Andy156
Contributor
Contributor

‎10-09-2024 08:06 PM

Spoke with an EE advisor today re not being able to pair my BT router with the EE app. Apparently I need an EE router which I have never been supplied with. The advisor said I should get the router over the next couple of days. However haven’t received any email from EE confirming the order so I can’t track delivery. Should I have received an order notification?

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Rach_H
EE Community Support Team

‎11-09-2024 10:33 AM

Hi @Andy156,

We don't want you to have any worries about your router, so I'd love to help. Is your EE broadband already active?

Rach

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Rach_H
EE Community Support Team

‎11-09-2024 10:33 AM

Hi @Andy156,

We don't want you to have any worries about your router, so I'd love to help. Is your EE broadband already active?

Rach

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Andy156
Contributor
Contributor
In response to Rach_H

‎11-09-2024 11:03 AM

Hi Rach I think it is now all sorted thanks. Spoke with a very helpful advisor this morning who ordered the new router, looks like it wasn’t dealt with correctly yesterday. Now got an order number and date for delivery. Hopefully will all be up and running soon. 

 

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Rach_H
EE Community Support Team
In response to Andy156

‎11-09-2024 11:29 AM

Ahh, that's great to hear @Andy156.

I'm glad things are back on track for you now 🙂

Rach

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