Refund

[Joshmoore]

On the 5th of August I was made aware that I’d be getting refund for a phone I had returned but it was never taken off my account and was informed that within 14 working days a check would arrive by post. However it’s now been over 25 working days and yet I am still waiting to receive this. Has anyone else ever had an issue like this? Many thanks 

[Schockwave]

Hello @Joshmoore ,

Welcome to the community,

You would have to speak to customer service about this, as there is no account access here, and we have no idea who you are.

[Rach_H]

Hi @Joshmoore,

We want to make sure you are refunded as swiftly as possible for your returned phone, so I'd love to help.

Was the phone you returned an upgrade, or was this the first phone you had ever taken out with us?

Rach