Boku Charges

[SimonInnis]

I have seen a couple of posts previously about charges from Boku, and how they’re charged on your EE bill.

I saw one post about how someone managed to get a full refund from Boku, I’d like to know how this was doable, and if anyone else has had success with this. We have a £179 bill to pay.

It’s showing as Sony charges, which can only be the PlayStation, but we’ve not bought £179 worth of things on there. 

I’ve looked on Boku’s website, and it wants a phone number in order to process a request, which I obviously don’t want to give. But they have no contact number or email to raise queries. 

[Linzi_H]

Hi @SimonInnis 

Welcome to the Community.

You're doing the right thing by speaking with the third party that has charged you directly, as I know you'll be eager to get this resolved. 

Have you looked at our help page 👉 Third Party Phone Bill Charges? You should be able to enter the reference number shown on your bill description, which will return the most up to date contact details for further support.

The third party will ask for your mobile number, as this is how they're able to review what charges you've received.

Linzi 

[XRaySpeX]

@SimonInnis : What is the reference no. against this charge in your bill?