Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52289 Views
  • 117 replies
  • 15 Helpful

DPD RETURNED UPGRADE DEVICE TO EE - NO DELIVERY ATTEMPTED

DPD returned my new upgrade device to EE without attempting delivery - I have been in all day waiting for the delivery and no delivery was attempted. DPD have advised I con tact EE but have been on hold for over an hour. I purposely chose today for t...

CLE91 by Visitor
  • 275 Views
  • 1 replies
  • 0 Helpful

Tracking DPD delivery

I have no tracking information, supposed to arrive today. I live well out so would be handy to have some way of knowing if it's going to be an other day. Many thanks

LC01 by Investigator
  • 2871 Views
  • 11 replies
  • 3 Helpful

Resolved! Sim delivery

Hi, I’ve ordered monthly SIM card on Friday and got a confirmation email it hasn’t arrived yet. How long does it take to arrive the order? And do I basically get any emails when the order dispatched?

Str1801 by Visitor
  • 4249 Views
  • 2 replies
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Can you get a "good as new" phone without a sim contract?

Hello! Sorry if this is the wrong location, I wasn't sure where to post it.I am looking for a new phone and have seen one on the "good as new" pages that I like, however, I already have a sim card from another company that I am happy with and don't w...

Resolved! Samsung 23 ultra with buds 2 pro

Ordered the s23 ultra with the buds 2 pro deal and the phone turned up today by itself, so are the buds meant to turn up with the phone or do they come later?

Tv order

Hi, I order the Samsung AU7100 43" Ultra HD 4k TV | Black on Monday, received an email on Tuesday saying that it had been dispatched but am yet to receive a tracking order or any other updates? how do I go about getting an update on the order?Thanks.

Resolved! I pay upfront 50£ but my order was declined

When you give me my 50£ refund. I order 2 phones but wasn’t go through it was declined but any way before was declined I pay upfront 50£ and I still haven’t received refund from you 

Asking about my order confirmation

I ordered I phone 14 pro max and paid 100 pounds upfront but they didn't send any confirmation of mobile phone is ordered or not

Mansi1 by Explorer
  • 318 Views
  • 3 replies
  • 3 Helpful