Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55983 Views
  • 118 replies
  • 15 Helpful

Re: Live chat with EE

Hi. Important info here: Order date: 29 May 2023 / iPhone 11 128GB Black / Minute One Premium Bundle for iPhone 11 .Placed order, received confirmation email with order number - no follow up email, no text, no phone calls, nothing from DPD or EE as o...

JCY129 by Explorer
  • 522 Views
  • 3 replies
  • 0 Helpful

Can't track order

On the 28th of May I ordered an upgrade for my data WiFi as I am due for an upgrade at the end of my contract, I selected the Smart 5G hub on the unlimited plan and paid £60 upfront. I received the confirmation email but when I enter the order number...

Resolved! We contracts

Just looking to find out how I can start up a Ee contact without actually being with them previously. Thank you 

Sim only plan

Ive just signed up for a sim only plan to bring my account over from o2 to ee and on my confirmation page where it says my order is sucsessfull it is showing an error message " We need to confirm some details, We’ll call you within the next 48hours t...

DPD no text

Hi there,I ordered an upgrade yesterday afternoon. The man whom I spoke with said that it would be delivered today and that I would receive a text before 11am from DPD stating the 1 hour delivery slot.however, i have still not received a text message...

Resolved! sim

i want to buy a sim card and my account doesn't let me it says to go visit ee community or add an EE phone number. How can I add an EE phone number when I am trying to get one? 

Delivery

I upgraded my phone yesterday, had the confirmation email but when will i be able to pick it up from the store roughly?

Bo23 by Visitor
  • 298 Views
  • 1 replies
  • 0 Helpful

Resolved! need help

why can't i order an ipad when i don't have a link for phone or broadband