Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 64075 Views
  • 120 replies
  • 15 Helpful

New phone

I have just ordered a phone it’s taken the money but not given me a order number or email idk what’s happening I’ve not had any contact feels like I’ve been scammed 

CaiWest by Visitor
  • 347 Views
  • 1 replies
  • 0 Helpful

Order details

I placed this order XXXXXXXXXX on Christmas day for a new Samsung in Bora purple to upgrade my current phone.Online tracking seems to be broken and I've not heard anything since.My account also seems broken too it says: There was a problem loading yo...

Order taking longer than expected - Google Pixel Pro 8

Order taking longer than expected - Google Pixel Pro 8Ordered a week ago and heard absolutely nothing since regarding delivery. Called and was told the model was 'in demand' - strange for a phone that released in October last year. Is anyone having a...

bq2 by Explorer
  • 439 Views
  • 3 replies
  • 0 Helpful

Placed phone order

Just placed an order for a new phone, paid the £30 upfront fee and the screen went blank. Received no email or order number.

Mobile phone order

I placed an order tonight paid the £30 and the screen went blank I’ve had no email either and the £30 has been taken from my account 

Cox2010 by Visitor
  • 355 Views
  • 1 replies
  • 1 Helpful

No mobiles or home phone

Swapped from bt to ee. Now we have no mobiles( going to guess 1 pac code for 2 mobiles messed this up) . And the home phone say "the number you have called has not been recognised" on any number at all. EE has no chat service(and no mobiles working e...

How long till my phone will be dispatched

Helloso I placed an order on Wednesday upfront cost paid all accepted. Yet still no dispatch has come through does anyone know how long it can take?. It’s an iPhone 14 Plus 256 in yellow.

How long till my phone to be dispatched

Helloso I placed an order on 24/12/23 upfront cost paid all accepted. Yet still no dispatch has come through does anyone know how long it can take?. It’s an Google pixel 8 pro 256gb obsidian.

Doodlez2 by Visitor
  • 985 Views
  • 2 replies
  • 2 Helpful