Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62325 Views
  • 120 replies
  • 15 Helpful

iPhone 15 pro max

I ordered my iPhone 15 pro max in white at the start of October and have had no delivery updates at all and it’s been around 30 days now since I ordered… anyone else having this issue? 

Lever1 by Visitor
  • 632 Views
  • 7 replies
  • 0 Helpful

Reject Order At Doorstep

Hi, i ordered a tv and was advised that the order had not been completed.The advisor reordered the TV for me.Turns out the 1st order had gone on to my husbands account and arrived yesterday, today received a notification that the tv will arrive today...

selina83 by Investigator
  • 358 Views
  • 1 replies
  • 1 Helpful

Meta quest 3 order

So I placed an order a week ago for a pay monthly meta quest 3 accessory(after checking the site and it saying it was in stock with 42 units)but have yet to recieve any further communication other than the initial email receipt with a tracking number...

JmrTrk by Explorer
  • 593 Views
  • 3 replies
  • 0 Helpful

Update

Hey,Does anyone know long how the online update lasts normally? Trying to buy a deal and start with EE but I can't right now  thanks

15 pro max white

I’m getting a bit concerned about how long the delivery timeframe is for the iPhone 15 pro max in white? Finally had an email to say it’s confirmed and waiting on a date but still nothing. Has anyone had theirs and know how long the wait was? 

AaronDM91 by Investigator
  • 592 Views
  • 4 replies
  • 0 Helpful

Iphone 15 Pro Max White Titanium Tracking Thread

I'm making this thread with the intention to get more information regarding the Iphone 15 Pro Max White Titanium as it seems that it's the only phone that isn't progressing. I have been told that next week I'll get my phone but today they told me tha...

Issolarian by Established Contributor
  • 2665 Views
  • 17 replies
  • 9 Helpful

Google pixel 8 pro 256gb obsidian in-store

Hey, I ordered the Google pixel 8 pro, 256gb in-store on the 20th October. I have phoned 150 for an update. They cannot help. I phoned the store and they suggested if it isn't here by Friday which is 3 weeks, to cancel the order. I don't want to canc...

Order

Hi I want buy monthly payment phone by EE. I take order take 30£ from my account but I didn’t get any confirmation email nothing 

Iphone 15 128g

I ordered an iPhone 15 last night now whenever I try to see if the payments gone through it doesn't show anything I've received no emails or notifications about the order or anything how do I know what's going on?

HopeC by Investigator
  • 574 Views
  • 5 replies
  • 0 Helpful

Updates on Google Pixel 8 Pro 256GB Obsidian?

Is there any update on the orders for the above phone? I placed my order on the 13th of October and still haven't had any updates. I was told that I would receive my phone in roughly a week over the phone when I confirmed my order.

gs19 by Investigator
  • 899 Views
  • 8 replies
  • 5 Helpful