Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 58924 Views
  • 122 replies
  • 15 Helpful

recent order

hello, just want to know a delivery date for my new iphone 15 pro max as i ordered it yesterday but no delivery date 

steven32 by Visitor
  • 370 Views
  • 1 replies
  • 0 Helpful

Poor customer service

I preordered a IPhone 15 Pro Max and was reassured that it would be delivered on release date. I asked the advisor several times during the call and I was reassured I would have it on release date. Guess what no IPhone. Having spoken to several advis...

Wayneb85 by Valued Contributor
  • 477 Views
  • 2 replies
  • 0 Helpful

Resolved! declined

hi so i applied for a phone yesterday it got rejected but still took the upfront payment and hasn’t returned it 

Upgrading

I get a 25% family and friends discount which I was told was for life. I want to upgrade but do t know how to to get my family and friends discount 

Maryh by Explorer
  • 355 Views
  • 1 replies
  • 0 Helpful

Tracking number don’t work

This is the third time I have ordered on-line and yet again EE tracking number doesn’t work. no information given for DPD tracking either

Samsung laptop as an accessory

Hi I placed an order last night for a Samsung galaxy book 2 go WiFi and it's taken the upfront payments and gave me the order confirmation email but I can not track it or find the order on my acc shen I call 150 why is this and can you help me find o...

iPhone 15

I can’t find my order reference number in email or anything and I haven’t got access to email account in which they sent to how to I get this a different way. Please help