Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52252 Views
  • 117 replies
  • 15 Helpful

Update on my order

Please can you give me an update on my phone as it’s meant to be delivered today? also had no confirmation thanks Jess 

Resolved! Ps5 tech plan only

Can I purchase a tech plan for a gaming device without being on a mobile plan ?

I have to send I.d

I have to provide i.d for my order to be released however I am unable to get to a store is there an alternative way to send in my I.d

Sue19820 by Visitor
  • 246 Views
  • 1 replies
  • 0 Helpful

Resolved! switch to sim only

My contract is due to come to an end this month so I have switched to sim only. I've had an email confirming this a month ago but no new sim card in the post. Should I receive a new sim card or does it just changeover? The sim only contract is due to...

Order

I received a text 'EE' saying  Hi from EE. We've sent you an important email about your order XK0xxxxxxxxx. Please check your email for the latest update. But I have no email?  [Mod edit: Please do not post order numbers on the public board. Thanks!]

Ashleyy88 by Investigator
  • 387 Views
  • 5 replies
  • 2 Helpful

Resolved! Can’t visit shop

Every time I try to login to view customer deals, it keeps telling me I need to link an EE device or join the community. Tried joining community so I can order an EE device but still no luck. Just keeps taking me back to the same screen to link an ac...

Phone upgrade

Hi there,I've upgraded my phone to the oppo n2 find flip.I haven't recieved any delivery update as my new plan has started today.Is there a date the new phones are being sent out?

complaint

Does anyone have any advice.  I called and was offered a deal which was great.  Signed T&C's. When i received the phone it was not the phone mentioned on the call.  I was told that I had agreed to the phone on the T&C's (yes my error).  I was advised...

Resolved! Nreal Air Glasses

Rrying to purchase the nreal air glasses and need to join the community or have a phone either  ee