Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55520 Views
  • 118 replies
  • 15 Helpful

Order

I ordered my up grade on Saturday it was dispatched on Sunday and still had nothing from dpd yet what is going on 

Joolz20 by Visitor
  • 280 Views
  • 1 replies
  • 0 Helpful

Duplicate order

Last night i placed an order for an upgrade on *********** , I was logged out of EE before the order was complete , or so i thought , I have 2 pending £50 for the upgrade so it appears 2 x devices have been ordered , I only require 1 , please cancel ...

Resolved! How Do I finish my account setup?

Hi, I’ve recently created my EE account and I’m wanting to purchase a product but it asks me to login, once I click login it tells me to link my account and gives me three options:connect a phoneconnect an ee router join the ee communityHowever, the ...

Wrong phone sent

I ordered an iPhone 14 Pro 512GB with the All Rounder iPhone unlimited plan.Went to the store to collect my phone and it was a different colour with 128GB. The colour wasn't an issue but the memory was and the lady was very patronising saying I must ...

arslahn by Visitor
  • 656 Views
  • 2 replies
  • 1 Helpful

Resolved! Order

Hi placed an order yesterday morning and it said dispatched in 1 day I’ve not yet geared any update? 

Resolved! Missing items

I've added a Samsung galaxy tab s8 ultra to my plan and it was supposed to come with a keyboard case. The tablet has arrived but the keyboard case hasn't?

crumsboy by Explorer
  • 375 Views
  • 3 replies
  • 1 Helpful

Upgraded device

I am waiting for my new phone to arrive but haven't had an update on when to expect it no messages or emails have gave me a date to expect it. 

Kathy30 by Visitor
  • 284 Views
  • 1 replies
  • 1 Helpful

Resolved! Returning an item that was shipped to store

I ordered an extra item on my account and had selected it to go to the nearest store. I had no communication as to expected delivery and I no longer want the item as it arrived too late for my husbands birthday. Can I return online or do I have to go...

Burney99 by Visitor
  • 324 Views
  • 1 replies
  • 0 Helpful

Order

Hy went is come my order xxxxxxxxxxx

Resolved! Pay as you go sim

Please can you please send me a pay as you go sim card. And add my Asda mobile number on it thanks. Daron salmon 32  [mod edit: please do not post personal information on the public board. Thanks!]