Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 56708 Views
  • 118 replies
  • 15 Helpful

Upgrade phone

i am eligible for an upgrade and I am looking at upgrading to the pixel 7 from the six pro but every time it won't show me any plans just says there are no eligible plans right now?So how do I upgrade?

Complaint on length of contract

Tried to purchase a laptop on an add to plan; over 12 months; was advised on the phone that the particular laptop was not available, but could price match with a better laptop; Great no brainer!   However what wasn't explained or what was not in the ...

Upgrade arranged in store, no sign of it and without a phone!

My little one managed to break my phone yesterday morning so went to the EE store in Exeter and was helped by a lovely chap called James. Discussed screen repair vs upgrade and I was due to upgrade, luckily came at the right time, so arranged to do s...

Resolved! Can't track phone

HiI upgraded my phone yesterday and got a confirmation email of my phone order and new contract. A string of texts today from EE about my new plan etc and my new device has extender warranty. My EE app has updated with a new plan but showing no sign ...

BBaker1 by Explorer
  • 463 Views
  • 3 replies
  • 1 Helpful

Upgrade postage

When should I expect to be notified that my order is dispatched place order yesterday and still nothing 

Dazz50 by Visitor
  • 313 Views
  • 1 replies
  • 0 Helpful

Upgrade return

Still waiting for returns bag to send old phone back after having new upgrade. how can I chase this? As the phone should be returned by 12/05/23 thanks 

Smb1984 by Visitor
  • 566 Views
  • 8 replies
  • 0 Helpful

Ps5

Can someone tell me when this is meant to be delivered as I waiting for the order to be delivered and I have other things to do today. 

kojg88 by Explorer
  • 381 Views
  • 4 replies
  • 0 Helpful

Phone upgrade

I ordered an upgrade to my phone last Tuesday (13th June) . Deposit has been taken, it is now 19 June  and I have had no confirmation of any kind from EE . where would I get any information about my order ? I urgently need the new phone . 

MacG12 by Explorer
  • 349 Views
  • 3 replies
  • 2 Helpful