Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54034 Views
  • 117 replies
  • 15 Helpful

Order

Hi when I will receive my order?

wing1028 by Visitor
  • 246 Views
  • 1 replies
  • 0 Helpful

Order

Hello I put an order through but haven’t had no confirmation email and when I go track order it says can’t be tracked right now

Panda9627 by Investigator
  • 401 Views
  • 9 replies
  • 0 Helpful

Upgraded phone online

Hello I upgraded my phone to the iphone 14 on the 8th of april but the tracker is not giving me am expected delivery date. Can you advise?

order confirmation?

I upgraded on Tuesday 11th, the upfront payment was taken from my bank straight away but I have no clue as to whether my order is acknowledged as I have not received any order confirmation???

bindyray by Explorer
  • 302 Views
  • 3 replies
  • 2 Helpful

No conformation email

I've just ordered a new phone and not received a confirmation of the order but I've been charged already 

En105 by Visitor
  • 480 Views
  • 9 replies
  • 0 Helpful

Frustrated with EE

My wife is deaf and I was told I can purchase some Xrai glasses through EE which will allow her to access subtitles in conversations, I went to a EE shop in Harrogate, which we were visiting at the time, and was told I had to have a EE phone or accou...

Auntbetty by Investigator
  • 502 Views
  • 8 replies
  • 4 Helpful

Missing upgrade phone

I ordered my upgrade phone before the bank holiday and dpd continue to fail to deliver the phone. Their tracking site just says they could not deliver and they are “holding at depo” - I have been in every single day they have suggested that they woul...

Ckc11 by Visitor
  • 306 Views
  • 1 replies
  • 0 Helpful

Tracking

The tracker tracks nothing it tells you they have left you can't see where they are and they pull up take a picture off every house around your house never yours , so your waiting all day for them then you get a text with a picture of an house three ...

Order

I’ve placed order from my bt link with offer of a contract it went through and still had no call back or the phone arrive?