Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 55422 Views
  • 118 replies
  • 15 Helpful

Account suspended

My account has been suspended I never been late on my payments 2day a called ee to ask if I can add another line to my account wich they allowed me to the same day they suspended my account    don't know why when I've logged in to track my order on D...

Installment bill

When i was going to buy an ipad pro 11 256gb with 5gb monthly data , it shows that i have to pay 67.5pound by getting 10% discounts but now when its time to pay monthly installments, they are charging me 94.5 pounds monthly why?I can’t pay more than ...

Where's My order ?

HiI upgraded my son's phone on the 30th April through the website and got a thank you for your order email but have had no update as to when it will be delivered. The new phone was in stock when ordered and said it would be next day delivery . The tr...

Order

i dont have my track number and i want to know where it is  

Ariel7 by Visitor
  • 270 Views
  • 1 replies
  • 0 Helpful

no contact no live support no email

i ordered to my s23 ultra paid upfront ordered new  simcard  andnew number 3.5.20023 still didnt recived been shop always said we will contact with you did anyone get this before and share the advice please

Unable to purchase online

Hi I have tried to by an Apple Watch to add onto my existing contracts but whenever I go to confirm order, I get a spinning wheel and nothing else. I sat for 1 hour waiting and then tried on multiple devices - but no joy. I have done it a few times a...

Sophier1 by Visitor
  • 306 Views
  • 1 replies
  • 1 Helpful

Not honouring contract on website

Placed an order online for a new phone for my daughter as her one broke, after placing an order I was asked to call the helpdesk to confirm some info. When I phoned the guy kept telling me he was looking at other plans which were a lot more than the ...

Resolved! Microsoft surface pro 9

Hi, I want to order the surface pro 9, but not sure if it comes with the keyboard. Has anyone ordered one of these from EE? It does say that the pen isn’t included, but nothing about the keyboard.thanks

Tgh1992 by Visitor
  • 485 Views
  • 2 replies
  • 2 Helpful

Order

Hey, iv just placed an order for iPhone 13 green. It’s took the upfront payment, confirmation email says completed and await a text but then says contact the team please??? Can’t seem to get in touch?? Will everything be okay? thanks Neil

Neilmil by Explorer
  • 307 Views
  • 2 replies
  • 1 Helpful