03-09-2024 09:44 AM
I'm currently upgrading from SIM only to a new phone and I placed the order on Sunday. I've had the confirmation email saying it will be despatched within 24 hours but I've still not heard anything at all. When I check my orders online it's not showing and when I put the order number in I just get a message saying "sorry we can't show your order details right now". I can't call because I'm at work. Any ideas why the delay?
03-09-2024 12:28 PM
Hi @Deflorscca
Thanks for coming to the community.
I can understand you'll be keen to get your hands on your new phone.
If the phone is in stock it would often be out for delivery on a Tuesday if it was ordered on a Sunday.
I can check the stock to see if there is any wait. Which model of phone did you order?
Michael
03-09-2024 12:30 PM
03-09-2024 01:19 PM
This is same as me nut I ordered last week! From a long standing customer we EE I'm very disappointed
03-09-2024 02:05 PM
03-09-2024 02:24 PM
Nice choice @Deflorscca.
It is showing that model is in stock so there shouldn't be any delays to that.
If you've not heard anything from DPD about the delivery in the next 24 hours, I recommend speaking to our customer service guides and they can bring up the order and check when it is expected to be with you.
Michael