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HELP

georgia2904
Visitor

‎03-09-2024 11:48 AM

I really need some help!!!! My phone was due to arrive last week and it still hasn't. I am going away tomorrow and EE are being so unhelpful as I need to cancel this contract as it has not arrived. Please could someone help- your customer service is appalling.

0 Helpful
1 REPLY 1
Peter_W
EE Community Support Team

‎03-09-2024 02:25 PM

Good afternoon @georgia2904 

Thanks for taking the time to reach out to us about this; I appreciate it must be really tough if you're feeling in the dark about your order. 

Whilst we don't have account access via the Community, I definitely want to make sure you're put in contact with the best people that can help advise on what's happening. 

Which model of phone is it you've gone for, and was this an upgrade or a brand new contract?

Peter