Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 70819 Views
  • 124 replies
  • 15 Helpful

im so done with EE

ive tried placing a phone contract before n its completely messed up. now ive tried ordering a new phone tonight and everytime i get to the confirmation page after paying it completely stops working and dont go through. ive lost ab £60 now. im ac don...

jay9992 by Investigator
  • 759 Views
  • 4 replies
  • 0 Helpful

I'd like to cancel my sim card order

Hello,I just ordered a sim card but realized the card is not what I want.I'd like to cancel the order please.This is my information about the order.Order number: *******Order date: 13 Jun 2024Could you proceed?Thank you. [mod edit: please don't post ...

gghon by Visitor
  • 535 Views
  • 1 replies
  • 0 Helpful

Wrong delivery address!

Please can someone help? I ordered a phone this evening.. I currently have no sim or contract just an old device with WiFi and I already have broadband with ee and my phone contract was with ee until yesterday I briefly left and took out a new contra...

Delivery delay

My order was due to be delivered with DPD but we missed the delivery. This was almost a week ago. EE tracking is just saying my order has been despatched, DPD tracking is just saying it's on its way back to EE. Any ideas what is going to happen next?...

I didnt received my order

the courier marked my order as delivered but I did not receive anythingThe courier marked my order as delivered but I did not receive anything . I need help  please 

Stemada by Visitor
  • 468 Views
  • 1 replies
  • 1 Helpful

Re: Live chat

Hello Good morning I claim for iphone 15 pro max and i need account to pay them thatbi receive my phone ASP. 

Bilal30 by Visitor
  • 526 Views
  • 2 replies
  • 1 Helpful

PS5

Does anyone know if i can get a PS5 on a EE Business account or do i need a personal account.

Jakub16 by Contributor
  • 530 Views
  • 1 replies
  • 0 Helpful

Re: Cancelled order reactivated

Hi there, I have ordered the Xbox series x bundle and it’s took my upfront cost, then get an email to say it’s out of stock and it’s been cancelled, but we’ve rang up and they’ve kept it open so when it comes back in stock then I’ll get it, my questi...