Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52539 Views
  • 117 replies
  • 15 Helpful

I bought New EE Sim with BT account. Not able to activate sim.

I have a google pixel phone and have used Giff gaff and O2  sims before. I recently wanted to move to EE. so I bought a contract SIM last week using my BT account. I received the SIM by post last week. I tried adding SIM to my phone and there was no ...

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neilvk by Investigator
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  • 5 replies
  • 0 Helpful

Add to plan delivery tracking

Hi,I ordered a TV on add to plan Saturday 18th and received a text to say the item was dispatched by parcel force two day delivery and I would receive a text on the day with a delivery slot. I am still yet to receive any details and when tracking the...

Tay24 by Visitor
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  • 1 replies
  • 1 Helpful

Resolved! Phone call

So I paid a deposit for a phone, it went through but they said they needed too phone me too discuss further, I’m not very good with being on the phone, what do they call for? 

No delivery info from DPD

Ordered my new Samsung S23 yesterday and was told delivery would be today 21st March 23.Was told I would receive a tracking message from DPD but had nothing.Tried tracking with EE order number but just get error messages.

Rjb80 by Investigator
  • 357 Views
  • 7 replies
  • 1 Helpful

Resolved! Trade in

I upgraded yesterday and my new phone will be delivered to storeI have agreed to trade in my new handsetDoes anyone know whether the trade in bag comes with the new handset or is it sent separately?

Little_69 by Investigator
  • 339 Views
  • 1 replies
  • 1 Helpful

No confirmation email

I ordered an iPhone 14 Pro on 20 March at lunchtime. I’ve not received an email confirmation but was given an order number which won’t track when will I get an order confirmation? I would expect to get it by now   

Little_69 by Investigator
  • 312 Views
  • 3 replies
  • 0 Helpful

No tracking information

Hello, I ordered my iPhone12 upgrade 12 days ago and tracking information is not available, I get an error message. On my confirmation of order email it says ‘usually dispatched within one day’. I have paid £100 for the upgrade and it’s come out of m...