Where is my phone and my order

[Sharpmonk]

I made an order for mobile phone and contract.

I have had no contact in a week and my order is not showing on my ee account. Also when I add the order to the site to track it, it says it can't be added.

This is a joke as soon as you place an order it should be viewable on the site I shouldn't have to add it myself 

[Katie_B]

Hi @Sharpmonk. 

Thanks for coming here. 

I am sorry to hear you can't view your order. 

What phone did you go for? I'd love to see if I can find some information for you. 

Katie

[Sharpmonk]

Samsung 24 ultra.

I don't understand why when you make an order that order dose not appear on my account. Same thing happened with my fiber few months back.

Order number is xko********* of that helps

Thank you for any help. 

[Mod Edit: please don't post personally identifiable information in the public forums]

[Ali_A]

@Sharpmonk 

You can track your order on our Track Your Order page.
 

However, as it is not showing there it would be best to contact our Digital Fulfilment team directly on 08000790531 to ensure your order has been processed successfully. 

Ali