Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 57063 Views
  • 120 replies
  • 15 Helpful

New IPhone 15

After placing an order for the new iPhone 15 last Monday 18th i was told that my phone will be sent out tome on launch day! on the 22nd but I'm still waiting on any news to what is happening with the orders? I totally understand that there is thousan...

Simps72 by Visitor
  • 360 Views
  • 1 replies
  • 0 Helpful

Resolved! Phone

I been trying call u guys since Tuesday I both I iPhone 14 for pay monthly, I paid 30£ on Tuesday and I receive a email saying for I call you guys to finish my order can someone replay to me or answer my call ?

iPhone 15 pro max order confirmation

Im very confused. Received an email to say I need to phone and confirm my order, which I did, then I received an order confirmation but the tracking doesn't work. Has the order been confirmed or not? When I log in and check orders, there are no order...

Louise144 by Investigator
  • 931 Views
  • 5 replies
  • 2 Helpful

2 Apple Watch contacts on the account and EE upgraded the wrong one!

I have 2 watch contract on my account and they say an old number I’m assuming is the eSIMs. Annoyingly they are the same watches but different colours and belong to different people in the home. I upgraded my one and wanted to check it was connected ...

Penguinjen by Established Contributor
  • 544 Views
  • 3 replies
  • 1 Helpful

Customer service at its worst and not keeping up to promises

Loved being an O2 customer for the last 11 years and wanted to switch to EE due to recommendations from my broadband provider BT. Did that and ordered my new IPhone 15 pro 256GB, which was meant to arrive today as promised but I get 128GB instead. Ha...

Resolved! Not order Apple devices

Hello, yesterday I placed an order for a new iPhone, I did not receive any information about my order. How do I find out my order number and other information?

Waka5551 by Investigator
  • 434 Views
  • 4 replies
  • 0 Helpful

pre order

I've pre ordered the new iPhone 15 pro max the Thursday that just passed I wasn't sent any confirmation emails and the only money that was taken out of my account was the call price?will i get the confirmation email a day before hand or was I suppose...

M0O0TH by Visitor
  • 381 Views
  • 1 replies
  • 0 Helpful

Dpd

I’ve been sat here from 2.30 waiting for delivery of my watch between 2.38 and 3.38 by a chap called Oliver 2.45 I get a text saying sorry we’ve missed u and some random pavement picture the delivery driver lied where is my parcel ?