Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56307 Views
  • 118 replies
  • 15 Helpful

Sorry, we can't show your order details right now.

On the order tracker I keep getting this message: Sorry, we can't show your order details right now. I spoke to someone on the live chat to see what's going on and they told me my order will be ready by the 28th. The tracker however is still showing ...

JamesAE by Investigator
  • 1067 Views
  • 19 replies
  • 0 Helpful

Resolved! I see order and was bye mistake

Hi I see order and was bye mistake can I cancel or change xkoxxxxxxxxx [Mod edit: Please do not post order numbers on the public board. Thanks!]

Ifrah2 by Explorer
  • 365 Views
  • 2 replies
  • 0 Helpful

Resolved! No confirmation Email for Home Broadband

Hi!i ordered for a new Home Broadband to be installed into my new flat on Tuesday. The gentleman on the phone told me I’d receive a confirmation email, and that someone will come out to install it for the 5th sept. My only issue is, I haven’t receive...

Where is my order?

I ordered an upgrade, iphone 12, 64gb in blue, on the 28th August. It said it was in Stock.As with others the tracking of the order does not work, and According to the EE website, phones that are in stocks are despatched within 24 hours.I'm now on th...

I have recently ordered an XBOX Series S

I have recently ordered an XBOX Series S, and the I have had to create an account several times, despite already crating once purchased.  I have some questions I'd like to ask and your customer service number doesn't allow me the options to discuss m...

Yjay by Visitor
  • 353 Views
  • 1 replies
  • 0 Helpful

Resolved! Have I been scammed

Hi IHave received a call yesterday and got approved for 2 new phones which are supposed to come today but have not received any email confirmation or anything and I have paid 50 upfront is this legit?

Missing items

I have just received my delivery of my phone. I was told the sim card would be delivered with this, there is no sim card in this delivery.

Hard credit search for a 1 month SIM only tarrif

Can somebody please help me understand why EE want to carry out a hard credit search for a 1 month SIM only tarrif with spend cap set to zero? The help thing on the order page says it so they can get to know about "you". Why though?