I can't believe the terrible customer service I’ve experienced with EE. I wanted to join their family and decided to purchase my iPhone 16 Pro Max through them, but my frustration began right after I placed my order. I was contacted and told to call back because my order hadn’t gone through. So, I spent ages on the phone to reorder, thinking that was the end of my troubles.
I was excited and eagerly waiting for my new device when I received a message saying it was out for delivery. But then, after almost a week of silence from DPD, I called to check on my order. To my disbelief, I was informed that my device was being sent back! How is that even possible without any explanation?
When I tried to get more information, I was told to reorder for the third time. And guess what? The third order didn’t go through either! Now I've made two upfront payments and set up a direct debit for absolutely no reason. To top it off, I’m advised to wait 30 days for this mess to be sorted out.
This has been the absolute worst service I’ve ever experienced in my life. If this is how they treat their customers, they need to seriously rethink their approach. Something needs to be done about this situation!
