Being charged 165.00 for returning my old device as got my new one

[xmagichpfan5x]

Hello i need help because i upgraded my new device in June 2024 as sent my old device at the post office as need proof from ee that it was returned back. It was Samsung A54

[Leanne_T]

Hi there @xmagichpfan5x 

Thanks for coming to the community. 

To get the return looked into, please get in touch with our mobile guides who can check if this was received back to us and let you know the next steps to get this sorted 🙂

Let me know how you get on. 

Leanne.